Aftercare Defects Delivery Lead

Lloyds Banking Group; Manchester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension up to 15%

Annual performance bonus

Share schemes (free shares)

Flexible benefits (discounts)

28 days holiday + bank holidays

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Living is seeking an Aftercare Manager to lead a team of Aftercare Coordinators, ensuring defects are managed from notification to End of Defects sign‑off. You will drive resolution, maintain stakeholder relationships and monitor service levels in a fast‑paced housing environment.

The role requires 4–5 years in residential property or a developer setting, with proven leadership in aftercare and strong communication skills. A customer‑focused, proactive approach is essential.

Qualifications

• 4–5 years’ experience in residential property, housebuilding or a developer environment.
• Proven experience managing defects through to End of Defects completion.
• Experience leading or supervising an aftercare, customer care or defects management team.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage and develop a team of Aftercare Coordinators, ensuring high customer service and defect management.
• Oversee defects from initial notification through End of Defects sign‑off.
• Escalate and drive resolution for complex defects with stakeholders and contractors.
• Maintain relationships with developers, managing agents and other stakeholders to meet timescales.
• Lead performance reviews and defect meetings to drive accountability.
• Oversee End of Defects inspections, remedial works and final sign‑off.

Skills

Stakeholder management

Communication skills

Organisational skills

Team leadership

MS Office

FixFlo

Education

Residential property experience

Experience in developer environment

Tools

Microsoft Office

FixFlo

Job description

Lloyds Living is seeking an Aftercare Manager to lead a team of Aftercare Coordinators, ensuring defects are managed from notification to End of Defects sign‑off. You will drive resolution, maintain stakeholder relationships and monitor service levels in a fast‑paced housing environment.

The role requires 4–5 years in residential property or a developer setting, with proven leadership in aftercare and strong communication skills. A customer‑focused, proactive approach is essential.