After-Sales Customer Advisor

JAM Recruitment Ltd; Dordon CP; On-site; GBP 25,137 - 30,723; Full time

Benefits offered by this job

Free Parking with excellent office fac

Bonus of £4.2k

Job summary

JAM Recruitment Ltd is seeking an After-Sales Customer Advisor in Dordon to join a well-established national team. The role is full-time with a salary of £27,930 per annum, requiring strong administrative and organisational skills and a focus on internal support across sectors.

You will manage customer satisfaction and business risk by handling complaints, discrepancies, and error reporting, authorise returns/credits, maintain customer relationships, and participate in project-based activities.

Qualifications

• Strong administrative expertise and organisational abilities.
• Experience handling complaints, discrepancies and error reporting.
• Ability to authorise returns and credits accurately.
• Proactive communication and reporting across projects.

Responsibilities

• Manage customer satisfaction and business risk by handling complaints and discrepancies.
• Authorise returns and credits and maintain customer relationships.
• Engage in project-based activities and provide proactive reporting.
• Support across allocated sectors with high accuracy.
• Deliver high-level internal support and administrative tasks.

Skills

Customer service

Administrative skills

Organisational skills

IT literacy

Attention to detail

Teamwork

Tools

CRM software

Job description

As an After-Sales Customer Advisor based in Dordon, you will join a well-established team within a national business. This full-time position offers a salary of £27,930 per annum.

The role demands strong administrative expertise and exceptional organisational abilities, with a key focus on delivering high-level internal support across allocated sectors. Your responsibilities include managing customer satisfaction and business risk by handling complaints, discrepancies, and error reporting.

You will authorise returns and credits, maintain strong customer relationships, and engage in project-based activities. High accuracy is essential in this varied role, which requires proactive communication and reporting.

Candidates must have their own transport due to the location. A national business based within Tamworth (car needed as on the outskirts) is seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.

• Key focus on customer service and proactively managing all aspects of administration & reporting
• Manage customer satisfaction & risk to business by handling complaints / discrepancies, non-conformance & error reporting
• Authorise process for returns/ credits
• Maintaining and developing relationships with customers
• Project based activities

To be a success we are looking for following:

• An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail, able to work under pressure at times in a dynamic and demanding environment.
• IT literate, methodical approach to work, able to work in a team and on your own initiative.

Benefits:

• Free Parking with excellent office facilites.
• Bonus of £4.2k.