After-Sales Care Specialist — Email & Support

SWATCH GROUP; Craigavon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading watchmaking company based in Craigavon is seeking a Customer Service Representative to manage customer inquiries through various channels. The ideal candidate is passionate about high-quality customer service and possesses excellent communication skills. Responsibilities include handling support requests, providing after-sales information, and maintaining the customer database. Experience in a similar environment is essential.

Qualifications

• Experience in fast-paced customer inquiry or customer service environment.
• Active listener with excellent telephone etiquette.
• Technical knowledge in watchmaking or repair industry is beneficial.

Responsibilities

• Manage customer care channels including e-mail inbox and hotlines.
• Provide after-sales support and comprehensive information to customers.
• Log and process customer inquiries with high attention to detail.
• Collaborate with stakeholders to resolve queries or complaints.

Skills

Customer interaction

Fast-paced customer service experience

Excellent communication skills

Data entry skills

ERP software proficiency

Organizational skills

Tools

SAP

Salesforce

Microsoft Office

Job description

A leading watchmaking company based in Craigavon is seeking a Customer Service Representative to manage customer inquiries through various channels. The ideal candidate is passionate about high-quality customer service and possesses excellent communication skills. Responsibilities include handling support requests, providing after-sales information, and maintaining the customer database. Experience in a similar environment is essential.