AFRS Customer Service Advisor (Hybrid)

Serco; Metropolitan Borough of Solihull; Híbrido; GBP 23 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days' holiday + bank holidays

Pension scheme with contributions

Internal courses and qualifications

Volunteering time

Employee Assistance Programme

Resumo da oferta

Serco is recruiting for a Contact Centre Agent in the Armed Forces Recruitment Service at the National Recruitment Centre, Solihull. You will handle inbound calls and webchat, guide candidates through the recruitment journey, and work with a collaborative team to deliver accurate information and support.

Working in a hybrid model from Solihull, you will receive structured induction, ongoing training and access to development opportunities, with a focus on accuracy, care and customer experience

Qualificações

• Experience in a contact centre or customer service environment.
• Clear communication and the ability to adapt to different enquiries.
• Organised and accurate data handling in a busy setting.

Responsabilidades

• Provide a helpful, professional service to candidates via telephone, chat and social channels.
• Ask focused questions and gather accurate information to guide next steps.
• Record candidate information accurately and use the recruitment system effectively.
• Maintain service standards and contribute to team objectives and KPIs.

Conhecimentos

Inbound call handling

Clear communication

Attention to detail

Organisational skills

Formação académica

English and Maths GCSEs or equivalent

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

Serco is recruiting for a Contact Centre Agent in the Armed Forces Recruitment Service at the National Recruitment Centre, Solihull. You will handle inbound calls and webchat, guide candidates through the recruitment journey, and work with a collaborative team to deliver accurate information and support.

Working in a hybrid model from Solihull, you will receive structured induction, ongoing training and access to development opportunities, with a focus on accuracy, care and customer experience