Affordability Policy Lead - Hybrid, Regulator Impact

Ofwat; Birmingham; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions up to 29%

25 days’ annual leave + bank holidays

Job summary

Ofwat is seeking an Affordability Policy Lead in Birmingham/London with hybrid working. You will lead customer policy work on financial vulnerability and affordability support, delivering policy recommendations, managing projects, and guiding junior staff.

Strong analytical, policy development, and stakeholder engagement skills are essential for success in a high‑volume regulatory environment. You will collaborate across Ofwat and external partners to improve customer service and affordability

Qualifications

• Delivery in a complex customer focussed or regulatory environment.
• Understanding of policy issues in relation to customer service and financial hardship.
• Experience in developing and implementing policy translating objectives into outcomes.
• Strong analytical skills using quantitative and qualitative data to shape policy.
• Excellent written and oral communications, explaining policy clearly.
• Excellent project management and leading teams/consultants.
• Experience building relationships with internal and external stakeholders to influence outcomes.
• Encouraging growth mindset and continuous improvement across teams.

Responsibilities

• Lead affordability policy work within the Customer Policy team, focusing on financial vulnerability and support for customers who struggle to pay their bills.
• Assess policy trade‑offs and impacts to inform balanced recommendations.
• Build relationships with internal and external stakeholders to shape priorities.
• Oversee project planning, resource allocation, and line management within the team.
• Collaborate with other Ofwat teams on cross‑cutting programmes.

Skills

Delivery in complex environments

Policy understanding

Policy development & implementation

Analytical skills

Written & verbal communication

Project management

Stakeholder engagement

Growth mindset & continuousImprovement

Job description

Ofwat is seeking an Affordability Policy Lead in Birmingham/London with hybrid working. You will lead customer policy work on financial vulnerability and affordability support, delivering policy recommendations, managing projects, and guiding junior staff.

Strong analytical, policy development, and stakeholder engagement skills are essential for success in a high‑volume regulatory environment. You will collaborate across Ofwat and external partners to improve customer service and affordability