Affordability Policy Lead

UK Regulators Network (UKRN); Birmingham, Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Ofwat is seeking an Affordability Lead within the Customer Policy team. You will provide expert management, support and leadership for our customer policy work on financial vulnerability and support for customers who struggle to pay their bills.

You will drive affordability strategies, assess impacts on customers, and build relationships to inform policy priorities. The role involves project planning, line management, and collaboration across Ofwat and external partners to improve high levels of

Job description

As the Affordability Lead within the Customer Policy team you will lead one of Ofwat’s key priority areas, providing expert management, support and leadership for our customer policy work on financial vulnerability and support for customers who struggle to pay their bills. You will be responsible for delivering our work to improve company service in this area, including to improve affordability support, understand company handling of customer debt, social tariffs and other financial hardship funds. You will also support delivery of the wider strategic aims of Ofwat’s customer policy work to achieve high levels of customer service and support.

You will assess policy trade-offs and impacts on customers to inform balanced recommendations You will build strong relationships with colleagues internally and externally to identify key issues, anticipate opportunities to strengthen affordability support and shape policy priorities.

More generally, you will play a key role in delivery through project and resource planning and line management. You will be expected to support, empower and be a role model for junior members of the team, and to involve yourself in corporate activities that make Ofwat a great place to work. There will also be opportunities to work with colleagues across Ofwat on other programmes and projects to raise understanding of our casework and enforcement work and role, share expertise and deliver joint projects.

Full time, Job share, Loan, Part time, Permanent, Secondment