Aerospace Customer Quality Lead: Risk & Compliance Champion

Safran S.A.; Pitstone; On-site; GBP 65,000 - 90,000; Full time

Job summary

Safran Electrical & Power UK Ltd is seeking a Customer Quality Assurance Lead to bridge Safran UK operations with customers, ensuring design and production meet EASA/CAA standards and drive continuous improvement.

The role focuses on implementing and overseeing the customer support program, managing complaints, investigations, and ensuring risk mitigation across 21G production lines with collaboration across design and manufacturing teams.

Qualifications

• 3 to 5 years' experience in aerospace industry or equivalent at engineering, design & development, or quality positions
• Demonstrated problem solving proficiency including 8D, RCCA, FRACA with Six Sigma DMAIC principles and Green or Black desired
• APQP Tools knowledge with proficiency demonstrated working with PPAP, FMEA and MSA
• Knowledge of ISO9001, AS9100 QMS standards deployment and implementation.
• Understanding of EASA / CAA Part 21J / Part 21G / Part 145
• Experience in internal and external audit and auditing techniques, lead auditor trained preferred
• Experience with working in a technical production environment leading engineering teams

Responsibilities

• Develop KPIs and agree with stakeholders internally, and with the customers, to drive focus on improvement programs and contractual fulfilment
• Represent customer interests on site when supporting programs and production
• Champion customer satisfaction through defect prevention, root cause analysis and continuous improvement using APQP tools as PPAP, FMEA, MSA and SPC
• Coaching and develop the reporting engineer/s, identifying training needs, system weaknesses and opportunities to improve methods of functional and business working through audits
• Responsible for direct interaction with multiple customers and regulatory authorities (EASA, CAA) representing Safran Electrical & Power UK Ltd business.
• Support provision to programs related Part 21G production organisation quality performance, driving continuous improvement and RCA methodology deployment to provide timely and effective feedback to the customer.
• Agree strategy with production leaders, to offer support on quality assurance matters and will review performance across different customer product lines to establish common approach to Quality Assurance
• Effective oversight of customer complaints and queries related to quality and their timely progression engaging with design and manufacturing teams to maintain compliance with airworthiness and customer requirements

Skills

Quality Assurance

Root Cause Analysis

APQP Tools

PPAP

FMEA

MSA

ISO9001

AS9100

Auditing

EASA/CAA knowledge

Tools

Six Sigma

DMAIC

Job description

Safran Electrical & Power UK Ltd is seeking a Customer Quality Assurance Lead to bridge Safran UK operations with customers, ensuring design and production meet EASA/CAA standards and drive continuous improvement.

The role focuses on implementing and overseeing the customer support program, managing complaints, investigations, and ensuring risk mitigation across 21G production lines with collaboration across design and manufacturing teams.