Advice Services Team Leader

Citizens Advice Torridge, North, Mid and West Devon; Barnstaple; On-site; GBP 38,000 - 46,000; Full time

Job summary

Citizens Advice Torridge, North, Mid and West Devon is seeking a Team Leader to oversee a team of volunteers and paid staff, ensuring high quality face-to-face and remote advice services across Barnstaple, Tiverton or Okehampton.

You will supervise staff onsite and remotely, manage performance, identify training needs, and foster an inclusive working environment while supporting the organisation's aims in Advice, Policy and Campaigns.

Qualifications

• Full driving licence and access to a vehicle.
• Ability to provide objective, sensitive feedback and challenge constructively.
• Commitment to ongoing professional development.
• Strong written and verbal communication.
• Experience leading and managing a team, including volunteers.
• Experience in the third sector or with volunteers.

Responsibilities

• Manage and oversee a team of volunteers and paid staff.
• Provide appropriate support based on competence.
• Monitor activities to ensure quality standards.
• Identify learning and development needs.
• Create a positive, inclusive working environment.
• Ensure performance management through reviews.
• Contribute to Advice services and policy work.
• Travel between offices as required.

Skills

Team leadership

Communication

Performance management

Training and development

IT literacy

Education

Full driving licence

Job description

Citizens Advice Torridge, North, Mid and West Devon is seeking a Team Leader to oversee a team of volunteers and paid staff, ensuring high quality face-to-face and remote advice services across Barnstaple, Tiverton or Okehampton.

You will supervise staff onsite and remotely, manage performance, identify training needs, and foster an inclusive working environment while supporting the organisation's aims in Advice, Policy and Campaigns.