Advice Line Nurse (24/7) Home-based UK

Health Partners Group; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Contributory pension up to 6%

Life assurance

25 days annual leave plus bank holiday

Birthday day off

Discounted gym membership

Cycle to work scheme

Health cashback plan

Job summary

Health Partners Group seeks a registered nurse to support its 24/7 medical advice line for rail clients, triaging and advising callers, with escalation to senior clinicians when needed. The role operates from home on a 12-hour shift rota across days, nights, weekends and holidays.

You will uphold patient safety, maintain records, and stay compliant with NMC and GDPR. A flexible, independent working style and strong communication are essential.

Qualifications

• Current NMC registration as a Registered Nurse.
• Experience of telephone triage in a 24-hour environment using decision-support tools.
• Experience leading or supervising within a call-based service.
• Strong clinical assessment, risk management and decision-making skills.
• Ability to stay calm under pressure and work independently or in a team.
• Excellent verbal and written communication skills.
• IT literacy and ability to maintain high-quality records.

Responsibilities

• Answer and triage inbound calls using clinical protocols and decision-support tools.
• Screen calls for fitness for work and escalate to senior clinician when required.
• Provide telephone advice on work-related and non-work-related health concerns.
• Recognise emergencies and follow escalation protocols.
• Maintain call-handling times and accurate records.
• Make referrals into occupational health case management and follow up.
• Maintain NMC registration and CPD compliance.
• Ensure confidentiality per Data Protection Act and UK GDPR.

Skills

NMC registration

Telephone triage

Team leadership

Clinical assessment

Decision making

Verbal & written communication

IT literacy

Flexible 24/7 availability

Tools

NHS Pathways

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

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Role outline

We are looking for a registered nurse to support the day-to-day clinical operation of our 24-hour medical advice line for rail clients. You will triage and screen incoming queries, giving safe, timely and clinically sound advice to rail employees and managers, and escalating where needed. You will also advise callers on needlestick injuries and other body fluid exposures.

This is a home-based role on a rota covering days, nights, weekends and bank holidays, 24 hours a day, 365 days a year, with 12-hour shifts. You will report to the Team Leader and work alongside our team of Senior Clinicians to deliver an exceptional service.

Key responsibilities

• Answer and triage inbound calls using agreed clinical protocols and decision-support tools, directing callers to the right outcome, whether that is self-care advice, GP, urgent care, emergency services or onward occupational health referral.
• Screen calls for health concerns that affect fitness for work, paying particular attention to safety-critical roles, and expedite to a senior clinician or occupational health physician when required.
• Give telephone advice on work-related and non-work-related health concerns, including mental health, wellbeing and support after traumatic or serious incidents.
• Recognise and respond promptly to emergencies, safeguarding concerns and risk of harm, following our escalation protocols.
• Meet the response and call-handling times set out in our clients' service level agreements.
  Keep clear, accurate and contemporaneous records.
• Make onward referrals into occupational health case management and follow up where a call needs further clinical input.
• Maintain your NMC registration and revalidation, work within your scope of practice, and keep your knowledge up to date through CPD and clinical supervision.
• Maintain strict confidentiality, in line with the Data Protection Act and UK GDPR.

What we are looking for

• Current NMC registration as a Registered Nurse
• Experience of telephone triage in a 24-hour environment, such as NHS 111, out-of-hours or urgent care and have used clinical decision-support or triage tools, such as NHS Pathways or an equivalent
• Experience of leading, supervising or acting as a senior clinician or team lead within a call-based service
• Strong clinical assessment, risk management and decision‑making skills, with the confidence to elevate
• The ability to stay calm, prioritise and make sound decisions under pressure, and to work both independently and as part of a team
• Excellent verbal and written communication skills, including giving and receiving constructive feedback
• IT literacy, with the ability to work at pace, keep high‑quality records and maintain strict confidentiality
• Willingness to work flexibly across a 24/7 rota, including nights, weekends and bank holidays

Location

Homebased

Please note that this job advert is for remote working from home in the UK only.

Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.

Hours

This is a full time position, working 12 hour shifts covering 24 hours 7 days a week equalling 37.5 hours per week

Salary and benefits

We are offering a competitive salary based on experience and qualifications

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Cycle to work scheme
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme.

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.