Advice Administration Assistant

LEEDS UNIVERSITY UNION; Leeds; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Holiday pay

Learning opportunities

NUS TOTUM Card

Onsite venue staff discounts

Discounted travel card

Discounted gym membership

Job summary

Leeds University Union (LUU) is recruiting two term-time Advice Administration Assistants for 16 hours per week until 18 June 2027. Exact rota is determined with the applicant and typically involves a 4-hour shift, mornings or afternoons, four days a week, Monday to Friday.

You will greet students, record details, check case types, respond to emails, book appointments, and allocate cases to advisers, while keeping diaries, supporting reporting, and updating communications.

Qualifications

• Excellent communication and organisational skills.
• Ability to manage and prioritise varying demands.
• Enjoys working as part of a team.
• Passionate about supporting students from all backgrounds.

Responsibilities

• Greet students and collect required details.
• Check case history and log case types in our system.
• Respond to emails requesting more details.
• Book appointments and allocate cases to advisers.
• Manage team diaries and support reporting.
• Update our website and student-facing communications.

Skills

Communication

Organisational skills

Prioritisation

Teamwork

Job description

Advice Administration Assistant x 2

Part time -16 hours per week, term time only.Exact rota and hours will be determined with the applicant based on availability, but would normally require a 4 hour shift, morning or afternoon 4 times a week, Monday to Friday. Pay:£12.71 per hourClosing Date:9am Sunday 01 November 2026*

* This opportunity is only available to current students at the University of Leeds

Fixed term contract until 18 June 2027

Job ref: 74/26

Leeds University Union (LUU) is a charity that helps over 38,000 studentsLove their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved.

Find out more about Leeds University Union at www.luu.ac.uk or follow us on Instagram.

About the role:

We're currently recruiting for 2 term-time only, part-time Advice Administration Assistants (16 hours per week) to join our team until summer 2027. This role is ideal for someone committed and highly motivated, with a genuine interest in student wellbeing and a desire to work in a fast-paced, student-focused organisation. If you are interested in advice and support work, law, social work, care or other client facing occupations, this would be a great role for you.

As part of the team, you'll play a key role in supporting the service provided by LUU Advice, helping students get support with anything that University life throws at them. You'll work in the LUU Advice space, greeting students and taking details, checking our systems for previous cases and recording case types. You will also be responding to emails asking students for more details when we need them, booking appointments, and allocating cases to advisers. You'll also look after our admin, making sure our team's diaries run smoothly, helping with reporting and updating our website and student facing communications.

What we're looking for:

We're looking for someone who:

• Has excellent communication and organisational skills

• Can manage and prioritise varying demands

• Enjoys working as part of a team

• Is passionate about supporting students from all backgrounds

Exact rota and hours will be determined with the applicant based on availability, but would normally require a 4 hour shift, morning or afternoon 4 times a week, Monday to Friday.

What you get in return

The benefits you can enjoy include holiday pay, extensive opportunities for learning and further development, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership.

Sounds good?

* This opportunity is only available to current students at the University of Leeds

LUU highly values inclusivity and we welcome applications from all sections of the community.

Key Dates:

Closing date: 9am Sunday 01 November 2026

Interview date: Monday09 November 2026

Start date: TBC

Working in the UK:

Details

£12.71 per hour

Location: Leeds, LS2 9JZ, GB