Adventure Sales Specialist (UK)

Macs Adventure; Glasgow; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Annual leave 33 days (incl. holidays)

Birthday booster day off

Contributory pension

Staff discounts on Macs Adventure

Worldwide travel insurance

Flexible working - hybrid office/home

Team meetings & retreats

Learning and development support

Wellbeing and health support

Occasional international travel

Job summary

Macs Adventure in Glasgow is seeking an Adventure Sales Specialist to join our sales team, helping customers craft self-guided walking or cycling adventures from initial enquiry to post-trip support. You will become a destination specialist after training and contribute to our fast-growing, global travel brand.

You will respond to inquiries via phone, email and live chat, aiming to convert into bookings while delivering exceptional service and meeting targets.

Qualifications

• Experience in a target driven Sales role.
• Desire to deliver high end customer service.
• Keen interest in travel and learning about destinations.

Responsibilities

• Ensure customers have an unforgettable experience from enquiry to on-trip support.
• Respond to inquiries and convert them into bookings after training.
• Follow up calls and leads via phone, email and live chat.
• Deliver high level of customer experience as the first contact.
• Aim to exceed personal and team targets while preserving the customer journey.
• Progress toward destination specialist after initial period.
• Prioritise new enquiries and respond to seasonal peaks.

Skills

Sales experience

Target driven

Customer service

Communication

Team player

Travel enthusiasm

Tools

MS Office

Live chat

Booking systems

Job description

Glasgow, UK (hybrid - 3x per week in office)

Are you a sales talent with a passion for active travel? Do you enjoy achieving goals and targets? If so, then the role of Adventure Sales Specialist at Macs Adventure is a fantastic opportunity to live out your passion and advance your career in active and adventure travel!

We are looking for someone who shares our values to join our sales team. You will make a difference by helping our customers find their perfect self-guided walking or cycling adventure and enabling them to experience memorable 'Macs Moments’.

This is a fantastic opportunity to join an ambitious, fast-growing international business and progress your career in travel and Sales. Reporting into our Sales Manager, Cara Macaulay, you will have the opportunity to become a destination specialist and experience what we offer our customers to support your success within the business.

About Macs Adventure

We’re a scaling adventure tour operator on a mission to be the leading global brand in self-guided, active travel.

Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 140 people across the UK, US and Germany who share our purpose to create #macsmoments by leading, advocating & enabling self-guided, active travel as a positive force for people and planet.

Our Culture

We’re an ambitious, forward-thinking business with a bold vision for the future, and our culture reflects these ambitions. We’re an action-oriented, fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route and we’re looking for people who enjoy challenges, love learning, want to make an impact and align with our core values:

Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!

Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?

Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.

Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;

• Working alongside the other talented members of the Macs Sales team, the Adventure Sales Specialist role is to ensure that the customer has an unforgettable experience throughout their journey with Macs Adventure from initial enquiry to on-trip support.
• After completion of a training programme, you will be required to respond to different types of customer enquiries and convert these into confirmed bookings.
• You will be organised to follow up on your calls and leads whilst being able to take on new enquiries through phone, email and live chat.
• Deliver a high level of customer experience as you will be the first contact a customer has with Macs.
• Achieve and exceed personal and team targets without compromising the customer journey.
• After 6 months, work towards becoming a destination specialist.
• Be able to prioritise new enquiries and customers questions which can increase during our season.
• After 12 months be fully competent in the Sales Process, be able to adapt to the different priorities the departure season brings.

What you’ll bring;

• Experience in a target driven Sales role.
• A desire to deliver high end customer service.
• A keen interest in travel and passion for learning about new destinations.
• Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude.
• Able to self-organise and manage competing priorities.
• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals.
• Must be in the Glasgow area. The position offers a hybrid office and work from home model with 3 days in the office and up to 2 days remote work.
• Able to multitask, prioritise and establish deadlines to ensure competing objectives are met.
• Interpersonal and team skills which enable you to build great relationships internally and externally.
• Highly confident, competent and articulate individual who can communicate professionally.
• Excellent written and verbal communication skills.
• Experienced and fluent in using IT systems such as email, livechat, phones, booking/company systems and MS office suite.
• Learning orientated
• Resilient and flexible.
• A hands-on individual willing to go the extra mile for customers, colleagues and the business.
• Creative thinking, adaptability and communication skills are key skills for any role.

Not essential, it would be a bonus if you have;

• Previous experience in the travel industry

The knowledge and skills we’ve listed represent “the perfect candidate”. No one’s perfect and we know the ‘confidence gap’ can stop brilliant people applying.

You could belong here

To deliver adventures for more than 40,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer

As well as your salary:

• ANNUAL LEAVE: We’re an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years’ service.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• PENSION: We offer a contributory pension scheme.
• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips!
• TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance.
• FLEXIBLE WORKING: A flexible work culture - you’ll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues.
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• WELLBEING. We’ll support you in looking after your health and wellbeing so you can do your best work.
• TRAVEL: Occasional international travel may be required.
• IMPACT: The opportunity to make a difference in people’s lives and the planet.