Advanced Nurse Practitioner / Advanced Clinical Practitioner

Operose Health Ltd; Ilford; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

27 days annual leave

NMC pin renewal cost covered

CPD/study leave pro rata

Car benefit scheme (electric vehicles)

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health Ltd is seeking an ANP/ACP to review and clinically assess online patient requests across our practices. You will use advanced clinical judgement to determine appropriate care pathways and may provide direct treatment, arrange further assessment or escalate urgent cases.

You will collaborate with GPs, allied professionals and admin colleagues to ensure safe, coordinated care. The role supports autonomous decision-making and continual CPD within a growing primary care network.

Qualifications

• Current professional registration with the relevant regulatory body.
• Advanced clinical practice qualifications and experience.
• Excellent clinical assessment and risk-management skills.
• Ability to manage a range of presentations and escalate when needed.
• Confident in using digital systems to manage online requests.

Responsibilities

• Review, assess and prioritise incoming online patient requests.
• Use advanced clinical reasoning to determine the most appropriate care pathway.
• Manage suitable presentations directly through online platform within scope.
• Identify red flags, urgent presentations and safeguarding concerns, ensuring timely escalation.
• Arrange telephone or face-to-face assessment, investigations and referrals as clinically indicated.
• Provide clear clinical advice, safety-netting and self-care guidance.
• Work collaboratively with GPs, other clinicians, AHPs and administrative teams.
• Ensure accurate clinical documentation and governance compliance.
• Contribute to improving triage pathways and patient experience.
• Maintain safe practice through CPD and clinical supervision.

Skills

Advanced clinical reasoning

Clinical assessment

Diagnostic reasoning

Risk-management

Communication skills

Digital systems proficiency

Autonomous decision-making

Collaborative approach

Job description

As a valued member of the Operose Health team, your key duties will include: As an ANP/ACP, you will be responsible for reviewing and clinically assessing online requests submitted by patients across our participating practices. Using your advanced clinical knowledge and professional judgement, you will determine the most appropriate outcome for each request. This may include providing clinical advice and treatment directly through our online platform, arranging further assessment, directing patients to another healthcare professional or escalating urgent cases where necessary. You will work closely with GPs, other ANPs/ACPs, allied health professionals and administrative colleagues to deliver a safe, responsive and coordinated service. This is a clinically focused role for someone who enjoys autonomous decision-making, managing undifferentiated presentations and finding practical solutions to meet patients' needs.,

• Review, assess and prioritise incoming online patient requests.
• Use advanced clinical reasoning to determine the most appropriate care pathway.
• Manage suitable presentations directly through the online platform within your scope of practice.
• Identify red flags, urgent presentations and safeguarding concerns, ensuring timely escalation.
• Arrange telephone or face‑to‑face assessment, investigations, referrals and follow‑up where clinically indicated.
• Provide clear clinical advice, safety-netting and self‑care guidance.
• Work collaboratively with GPs, other clinicians, AHPs and administrative teams.
• Ensure accurate clinical documentation and compliance with clinical governance requirements.
• Contribute to improving triage pathways, patient experience and service efficiency.
• Maintain safe and effective clinical practice through continuing professional development and clinical supervision.
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

What we look for in new colleagues:

• Current professional registration with the relevant regulatory body.
• Appropriate advanced clinical practice qualifications and experience.
• Strong clinical assessment, diagnostic reasoning and risk‑management skills.
• Experience managing a range of patient presentations and recognising when escalation is required.
• Excellent communication and organisational skills.
• Confidence using digital systems and managing online patient requests.
• The ability to work autonomously while recognising when senior clinical support is needed.
• A collaborative approach and a commitment to delivering safe, equitable and patient‑centred care.
• Experience in general practice, urgent care, same‑day access or clinical triage would be advantageous. Independent prescribing capability is desirable where relevant to the requirements of the post.
  Annual salary of up to £60,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Cost covered for all NMC pin renewals.
• 1 weeks paid CPD/study leave pro rata per year as well as in‑house CPD training sessions tailored to meet your needs.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme - specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.