Adult Skills Support Officer

Total People; Manchester; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35 days annual leave

Wellbeing days

Christmas shutdown

Auto enrolment pension

Retail Discounts

Employee Assistance Program

Flexible working pattern

Equipment provided

Descripción de la vacante

Total People in Manchester is seeking an organised Adult Skills Support Officer to join our Operations team on a permanent, full-time basis. You will support learners from initial sign-up through to completion, ensuring records are accurate and compliant while travel across Greater Manchester is expected.

You will coordinate course-start activity, maintain learner information, and help evidence the impact of our Adult Skills provision while fostering strong relationships with learners, employers

Formación

• A good standard of general education, with strong literacy and numeracy.
• Proficient in Microsoft 365 apps including Excel, Teams, Outlook, Word and PowerPoint.
• Ability to use systems to maintain learner records and communicate with stakeholders.

Responsabilidades

• Coordinate course-start activity and maintain learner information.
• Help evidence the impact of Adult Skills provision across Greater Manchester.
• Support learners from sign-up through to completion and progression.
• Deliver a responsive, right-first-time service while managing competing priorities.

Conocimientos

Microsoft 365

Excel

Teams

Outlook

Word

PowerPoint

Digital skills

Literacy

Numeracy

Educación

General education

Descripción del empleo

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ012939 Date posted 19/10/2026 Application closing date 16/11/2026 Location Manchester Salary £25,878 per annum plus £4,250 car allowance Package Competitive Benefits plus auto enrolment pension scheme Contractual hours 35 Basis Full time Job category/type Administration Attachments Adult Skills Support Officer.pdf

We are looking for an organised, proactive and customer-focused Adult Skills Support Officer to join our Operations team on a permanent, full-time (35 hours per week) basis.

The role is based at our Openshaw campus in Manchester.

You will play a key role in supporting learners from initial sign-up and induction through to completion, progression, and sustained destination, while ensuring records are accurate, compliant and audit ready.

Working closely with colleagues, employers, referral partners, and community organisations, you will coordinate course-start activity, maintain learner information, and help evidence the impact of our Adult Skills provision with travel across Greater Manchester.

This is a varied role suited to someone who can manage competing priorities, build effective relationships, and consistently deliver a responsive, right-first-time service.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities.

Skills, Qualifications and Experience

To be successful in this role, you will need:

• A good standard of general education, supported by strong literacy, numeracy, and digital skills, with practical experience of Microsoft 365 applications including Excel, Teams, Outlook, Word, and PowerPoint. The postholder must be able to use these systems confidently to maintain accurate learner records, coordinate activity, communicate with learners and stakeholders, monitor performance information, and produce clear operational documentation.
• 35 days annual leave inclusive of bank holidays.
• 3 wellbeing days (Includes birthday day off and Christmas eve off).
• 3 days shutdown for Christmas.
• Autoenrolmentto a workplace pension scheme.
• Retail Discounts.
• Employee Assistance Program.
• Flexible working pattern – responsibility for planning your own interventions with learners (Adjust depending on role).
• All equipment is provided to complete the role (Adjust depending on role).

Total People is one of the largest providers of apprenticeships and work-based learning in the Northwest. For more information on what we do please visit us at www.totalpeople.co.uk.

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Total People is an equal opportunities employer. Applicants must demonstrate in their application their ability to meet the key responsibilities, key result areas and Qualifications/Skills and Experience detailed within the job description.