Adult Skills & Learner Support Officer

Total People; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

35 days annual leave

Wellbeing days

Christmas shutdown

Auto enrolment pension

Retail Discounts

Employee Assistance Program

Flexible working pattern

Equipment provided

Job summary

Total People in Manchester is seeking an organised Adult Skills Support Officer to join our Operations team on a permanent, full-time basis. You will support learners from initial sign-up through to completion, ensuring records are accurate and compliant while travel across Greater Manchester is expected.

You will coordinate course-start activity, maintain learner information, and help evidence the impact of our Adult Skills provision while fostering strong relationships with learners, employers

Qualifications

• A good standard of general education, with strong literacy and numeracy.
• Proficient in Microsoft 365 apps including Excel, Teams, Outlook, Word and PowerPoint.
• Ability to use systems to maintain learner records and communicate with stakeholders.

Responsibilities

• Coordinate course-start activity and maintain learner information.
• Help evidence the impact of Adult Skills provision across Greater Manchester.
• Support learners from sign-up through to completion and progression.
• Deliver a responsive, right-first-time service while managing competing priorities.

Skills

Microsoft 365

Excel

Teams

Outlook

Word

PowerPoint

Digital skills

Literacy

Numeracy

Education

General education

Job description

Total People in Manchester is seeking an organised Adult Skills Support Officer to join our Operations team on a permanent, full-time basis. You will support learners from initial sign-up through to completion, ensuring records are accurate and compliant while travel across Greater Manchester is expected.

You will coordinate course-start activity, maintain learner information, and help evidence the impact of our Adult Skills provision while fostering strong relationships with learners, employers