Adult Safeguarding Administrator

Mersey and West Lancashire Teaching Hospitals NHS Trust; Banks; On-site; GBP 26,000 - 27,000; Part time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an Adult Safeguarding Administrator to join the Safeguarding Adults Team on a 30-hour part-time contract at Southport and Ormskirk sites. You will provide comprehensive administrative support, manage DoLS processes, take minutes and assist data collection.

This role requires discretion, resilience and effective liaison with internal teams and external organisations, with cross-site duties across Southport and Ormskirk as needed.

Qualifications

• GCSE English or equivalent at grade C or above.
• RSA II typing or equivalent.
• ECDL or equivalent.
• NVQ level 3 or equivalent experience.

Responsibilities

• Provide administrative support to the Safeguarding Team, including handling communications via email, telephone and post.
• Receive and share sensitive safeguarding communications and prioritise accordingly.
• Disseminate safeguarding information to staff outside the safeguarding team as directed.
• Maintain up-to-date knowledge of systems and processes and attend training.
• Provide secretarial support including diary management, room bookings and training resources.
• Maintain accurate safeguarding databases and update patient records with safeguarding alerts.
• Assist in producing policies and protocols relevant to the service.
• Provide data for quarterly and annual returns to Local Safeguarding Boards and Clinical Commissioning Group.
• Support audit and survey material and maintain intranet pages.

Skills

Teamwork

Interpersonal skills

Communication

Data protection

Microsoft Office

Education

GCSE English

RSA II typing

ECDL

NVQ level 3 or equivalent

Tools

Microsoft Office

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Adult Safeguarding Administrator

The closing date is 23 November 2026

An exciting and challenging opportunity has arisen to join the Safeguarding Adults Team on a 30 hours (part time) contract at Mersey and West Lancashire Teaching Hospitals NHS Trust working at the Southport and Ormskirk Hospital sites.

The post holder will provide a comprehensive, professional and effective administrative service to the team, including the processing of Deprivation of Liberty Safeguards (DoLS) applications . The role will also include taking minutes at meetings and ensure effective data collection. Flexibility and confidentiality are key requirements of this role and a calm and friendly manner when dealing with enquiries and external organisations. To note the role will be exposed to safeguarding concerns raised relating to adults and children and will require a high degree of emotional resilience.

Main duties of the job

• The post holder will support the Trust and the Safeguarding Team to meet its statutory safeguarding responsibilities.
• This will include the processing of Deprivation of Liberty Safeguards (DoLS) authorisations and undertaking daily communication with the Local Authority.
• The role will include supporting the preparation for external meeting such as MARAC and providing data for both internal and external reporting.
• The role will provide comprehensive confidential administrative support to the Safeguarding Team.
• The role will include the necessitating of contacts with external bodies, clinical, nursing, management, executive and clerical staff.
• Some cross cover is required for the safeguarding adults and safeguarding children administrative support, therefore the ability to work across both the Southport and Ormskirk sites may be required.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities

• To provide administrative support to the Safeguarding Team to include the management of incoming internal and external communications via email, telephone and post
• To receive and share sometimes complex and highly sensitive communications on behalf of the Safeguarding Team, and to highlight and prioritise communications and elevate to the appropriate person in the safeguarding team.
• As directed by the Named Nurse/Named Midwife disseminate safeguarding information to relevant staff outside of the safeguarding team.
• To maintain an up‑to‑date knowledge of the relevant systems and processes, attending appropriate training sessions.
• To provide comprehensive secretarial support to the Safeguarding Team, including but not limited to room bookings and some diary management of the above Leads. Preparing and providing training resources that have been developed by the above Leads. Ordering of stationary supplies for team use.
• To maintain up to date and accurate safeguarding patient‑centred databases.
• To update the patients clinical record with required safeguarding alerts, and upload completed safeguarding reports to the patients clinical record, ensuring patient information for example demographics is accurate. On the instruction of the Safeguarding Leads create new patient records when necessary.
• To assist in the production and correct formatting of policies and protocols that are relevant to the service.
• Support the monitoring of the effectiveness of the Safeguarding policies and protocols by providing relevant data during their review.
• To prepare e‑mails and some general communications.
• To attend team meetings as necessary, and support and suggest improvements for the teams ways of working, including development of administrative processes in own area, seeking approval where this is required.
• Demonstrate and provide advice and support for new and current staff in regard to safeguarding administrative processes and own role. As required support staff in understanding functionality of Microsoft Software package.
• Using Trust templates prepare and distribute agenda and information for meetings, taking detailed minutes of meetings, and distribute the minutes and other papers required. Prior to meetings issue reminders of actions due and update action plans, as directed by the Safeguarding Leads.
• In preparation for meetings attended by the above Leads provide sometimes complex and highly sensitive information.
• To be responsible for providing information, as requested or timetabled, that is used to compile, produce and distribute accurate reports.
• Provide requested data and information for the quarterly and annual returns for Local Safeguarding Boards/Safeguarding Partnerships and the Clinical Commissioning Group.
• To maintain the administration of the service, including developing and maintaining activity, operational and training databases, in order that data can be easily retrieved.
• Input and accuracy check data to ensure all data held is accurate and kept up to date. As required share information, such as training records, with relevant departments to support other databases being accurate.
• As directed support the undertaking and delivery of audit and survey material by the above Leads.
• Maintain and update relevant parts of the Trust Safeguarding intranet pages

Person Specification

Qualifications

• GSCE or equivalent at Grade C or above in English Language
• RSA II typing or equivalent
• ECDL
• NVQ level 3 or equivalent experience

Knowledge & Experience

• Experience of working in office environment
• Knowledge relating to procedures and practices in relation to safeguarding
• Previous NHS experience

Skills & Abilities

• Ability to work as a member of a team
• Excellent interpersonal skills
• Ability to work on own initiative and rearrange priorities as required
• Be able to provide and receive complex and sensitive information and be able to communicate with all stakeholders in safeguarding service
• Up to date knowledge of Data Protection
• Flexible working approach
• Organisational skills
• Knowledge of Microsoft Office Software Package
• A professional outlook and ability to inspire confidence in service users
• Demonstrates an understanding of client confidentiality
• Commitment to self-development to meet the requirements of the role

Other

• Physical dexterity required for keyboard skills
• Physical strength required to handle patient records
• To be able to travel to venues across the service
• Ability to move from one activity to another at short notice in response to changing priorities
• Speaking to distressed or emotional people, either by telephone or face to face
• Tact, diplomacy and empathy when interacting with service users
• Required to spend most of the working day sitting in front of a VDU and/or long periods on the telephone
• Occasional use of road transport

Our Values

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

£25,760 to £27,476 a yearPer Annum, Pro Rata