Admissions & Guidance Administrator – Student Services

Bath & North East Somerset Council; Bath; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Paid holiday 30 days

Pension scheme (Local Government)

Continuing Professional Development

Cycle to Work Scheme

Private healthcare

Free parking

Job summary

Bath College is seeking an administrator to support the Student Services team across Somer Valley Campus in Radstock and Bath City Centre. You will handle admissions, bursary applications, information, advice and guidance, and assist with front desk duties in line with the college visitor policy.

The role is based on a 52-week year, Monday to Friday, 9:00 to 3:00 with a 30-minute lunch, and offers generous benefits including pension, CPD and parking.

Qualifications

• Minimum of 4 GCSEs (Grade C/4 or above) including English Language and Maths.

Responsibilities

• Provide administrative, information, advice and guidance support for the Student Services department
• Greet enquirers and respond to face to face, telephone, e-mail and written enquiries; elicit their needs and offer information, advice, guidance in line with exceptional customer service.
• Provide support in reception cover, signing in visitors into the college system and inform staff member of the arrival in line with the college visitor policy
• Assess applicant eligibility to study at the College in accordance with immigration regulations. Record relevant details on the management information system as required by the UK Border Agency.
• Provide information, advice and guidance on the range of courses available, Visa requirements, qualification equivalencies, course fees and funding, offering information on payment options, course locations, timetables etc.
• Carry out fee assessments in accordance to the current funding regulations and deal with complex cases as appropriate.
• Liaise with members of the English Language School to arrange assessments and or interviews as required.
• Where necessary, assist students in completing enrolment, application and bursary forms and information on procedures.

Skills

Customer service

Administrative support

Education

GCSEs including English Language and Maths

Job description

Bath College is seeking an administrator to support the Student Services team across Somer Valley Campus in Radstock and Bath City Centre. You will handle admissions, bursary applications, information, advice and guidance, and assist with front desk duties in line with the college visitor policy.

The role is based on a 52-week year, Monday to Friday, 9:00 to 3:00 with a 30-minute lunch, and offers generous benefits including pension, CPD and parking.