Admissions Coordinator

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 30,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking an Admissions Coordinator to deliver professional administration and coordination for ENT elective admissions, ensuring a patient-focused service and strong customer relations.

The role includes accurate inputting and maintenance of data on data systems, handling correspondence, and applying standard operating procedures to support efficient patient pathways and timely pre-operative assessments.

Qualifications

• GCSE English (Grade C+ or equivalent)
• Good standard of spoken English
• Confidentiality in the workplace
• Knowledge of NHS Administration systems
• Understanding of waiting list procedures
• Knowledge of medical terminology
• Understanding NHS plan and waiting targets

Responsibilities

• Coordinate elective admissions in line with national and local policies and standards
• Ensure pre-operative assessment and associated appointments are undertaken
• Arrange specialist equipment or beds and obtain clinician review/approval of case mix
• Provide comprehensive senior administrative support to clinicians and teams
• Monitor patient pathways and update MKUH systems (e.g., PTL)
• Attend meetings and liaise with other departments to manage patient pathways
• Explain complex admissions information to patients clearly

Skills

Organisational skills

Communication

Prioritisation

Decision making

Education

GCSE English (or equivalent)

NVQ Level 3 / RSA III or equivalent

Tools

MS Office (Word/Excel)

Job description

Milton Keynes University Hospital NHS Foundation Trust

Admissions Coordinator

The closing date is 18 November 2026

To deliver a professional, comprehensive, and efficient level of administration and coordination for ENT elective admissions, consistently ensuring a patient-focused service which promotes good customer service and effective working relationships.

The post holder will oversee the accurate and timely inputting and maintaining of data-on-data systems, together with the associated correspondence, ensuring standard operating procedures are applied.

This role can't be sponsored

Interview date 20.11.2026

Main duties of the job

"NHS Survey, 2025''. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

To deliver a professional, comprehensive, and efficient level of administration and coordination for elective admissions, consistently ensuring a patient-focused service which promotes good customer service and effective working relationships.

The post holder will oversee the accurate and timely inputting and maintaining of data-on-data systems, together with the associated correspondence, ensuring standard operating procedures are applied.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job responsibilities

Proactive coordination of elective admissions in accordance with national and locally defined policies and standards, inclusive of ensuring pre-operative assessment and associated appointments have been undertaken, arrangement of specialist equipment or beds have been arranged and clinicians have reviewed and agreed to the case mix on their list.

Provision of a comprehensive senior administration service to clinicians and teams within a designated specialty, to support the provision of elective admissions for their areas. Escalating capacity or other issues as appropriate.

Monitoring of patient pathways, inclusive of updating relevant MKUH systems such as the Patient Tracking List (PTL) and taking proactive measures to support deliver within national and locally agreed policies and standards.

Attendance at meetings as required and liaising with other relevant department to manage patient pathways.

Communicating complex information to patients regarding their admissions, ensuring they have understood the information and instructions provided.

Discussing complex and contentious issues in relation to theatre list planning and capacity with clinicians and operational managements teams.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

• Good general education including English at GCSE (Grade C or above) or equivalent.
• Good standard of spoken English
• Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience.
• Understanding of confidentiality in the workplace
• Knowledge of Waiting list procedures.
• Knowledge of medical terminology
• Knowledge of NHS Administration systems.
• Working knowledge of the local Patient Access Policy.
• Understanding of NHS plan and waiting targets.

Experience

• Minimum 6 months customer care work experience or previous clerical experience.
• Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
• Experience of working in a busy environment dealing with peaks of high workload.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
• Experience of transcribing dictation or copy typing.
• Clerical experience in a healthcare environment.

Skills

• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
• Strong organisational skills with ability to prioritise and plan a range of activities or programmes.
• Ability to make decisions using own initiative, exercising judgement to resolve patient and or staff queries

Personal and people development

• Willingness to attend training sessions to develop self and improve service provided to patients.

Communication

• Effective verbal and written communication skills.
• Good telephone manner.

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust