Admissions Assistant

Global Banking School; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading higher education provider in Birmingham seeks an Admissions Assistant to enhance the admissions process. The role involves supporting the admissions team, maintaining records, and providing exceptional service to applicants. The ideal candidate should exhibit strong organizational skills and a commitment to quality service delivery.

Benefits

25 days annual leave, plus 8 public holidays

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits

Employee referral scheme (£500 award)

Discretionary annual performance bonus

Qualifications

• Experience in customer service and resolving issues.
• Ability to manage diverse workloads with precision.
• Strong organizational and time management skills.

Responsibilities

• Facilitate the admissions process and provide service to applicants.
• Maintain accurate records and ensure compliance.
• Handle inquiries and support prospective students effectively.

Skills

Customer Service

Organizational Skills

Problem-Solving

Time Management

Job description

Department: Admissions

Location: Birmingham (On-site)

Type of Contract: Permanent

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do:The Admissions Department supports the business by evaluating, and enrolling qualified students. It manages processes applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The role: Reporting to Admissions Manager the Admissions Assistant will Facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Assistant will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academic.

Please note, we are unable to offer sponsorship for this position.

What the role involves:

• To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
• Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.

What Experience/Skills are required:

• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.

Desirable Experience/Skills:

• A general understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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