Admissions & Appeals Officer

Devon County Council; Devon and Torbay; On-site; GBP 26,000 - 31,000; Full time

Job summary

Devon County Council is seeking an Admissions & Appeals Officer to support families in accessing school places across Devon. You will apply detailed policies and communicate clearly, handling sensitive situations with professionalism.

Key duties include prioritising tasks, interpreting policies, and presenting appeal cases to independent panels. Transferable skills, judgement and confidence are valued highly in a busy team environment.

Qualifications

• Experience with school admissions is welcomed, but transferable skills and good judgement matter most.
• Ability to understand and apply policies, procedures and legislation accurately.

Responsibilities

• Manage competing priorities and meet important deadlines.
• Interpret and apply policies, procedures and legislation.
• Deal confidently and sensitively with challenging or contentious situations.
• Communicate effectively with parents, schools and other professionals.
• Analyse information, use good judgement and find practical solutions.
• Work independently while being a supportive team member.
• Present school admission appeal cases to independent appeal panels and defend the case clearly.

Skills

Policy interpretation

Decision making

Communication

Prioritisation

Teamwork

Presentation of cases

Calm under pressure

Job description

INTERNAL ONLY (Devon County Council Employees Only)

We’re looking for a confident, organised and motivated person to join our busy School Admissions Team, helping children and families access school places across Devon.

You will be required to apply detailed policies and processes accurately, make sound decisions and communicate clearly and professionally.

We’re looking for someone who can:

• Manage competing priorities and work accurately to important deadlines
• Interpret and apply policies, procedures and legislation
• Deal confidently and sensitively with challenging or contentious situations
• Communicate effectively with parents, schools and other professionals
• Analyse information, use good judgement and find practical solutions
• Work independently while being a supportive member of a busy team
• Confidently present school admission appeal cases to independent appeal panels, clearly explaining and defending the case in a professional setting
• Remain calm and credible when questioned or challenged

Experience of school admissions would be welcomed, but your transferable skills, judgement, communication and confidence are just as important.

Admissions & Appeals Officer Devon, UK