Administrator (VAWG TEAM)

VOLUNTARY ORGANISATIONS' NETWORK NORTH EAST; Newcastle upon Tyne; On-site; GBP 25,000 - 28,000; Full time

Job summary

The Angelou Centre, based in Newcastle, is recruiting a proactive Administrator for the VAWG team to support women in need. The role focuses on coordinating referrals, triage, and ensuring safe, efficient administration within a Black-led charity.

You will work with the VAWG Manager, On-Duty team, and advocates to manage referrals, maintain confidential records, and produce regular data for monitoring and funder reports.

Qualifications

• Experience in administrative coordination and data management.
• Ability to manage referrals, triage, and record-keeping.
• Strong attention to confidentiality and data protection.
• Familiarity with GDPR-compliant systems.

Responsibilities

• Record all incoming referrals and triage appropriately.
• Prepare daily referral/triage summaries for managers.
• Maintain confidential case records and generate data for reporting.
• Support onboarding and staff with system access while upholding safeguarding standards.

Job description

Administrator (VAWG TEAM) at The Angelou Centre

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline:

Based: Newcastle

Salary: £24,796 to 28,153 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Administration

The Angelou Centre is a Black-led organisation based in Newcastle. We specialise in supporting Black and racialised women and children who are at risk of experiencing domestic abuse and other forms of Violence Against Women and Girls (VAWG). Our VAWG team is looking for a proactive and highly organised Administrator who will provide support to women in need.

About the Role:

The VAWG Administrator plays a central role in ensuring the smooth, safe, and efficient running of the Angelou Centre’s Violence Against Women & Girls (VAWG) services. You will work closely with the VAWG Manager, the On-Duty team, and specialist advocates to manage referrals (internal and external), triage processes, record-keeping, and communication with external agencies.

Key Responsibilities

1. Referral & Triage Coordination

• Accurately record all incoming referrals (self-referrals and agency referrals), triage appropriately, and work alongside the Children & Young survivor, Refuge, Training and Counselling teams for internal referrals.
• Prepare daily referral and triage summaries for the VAWG Manager and On-Duty team.
• Acknowledge referrals within the same working day and confirm allocation within 24 hours.

1. Data Management, Monitoring & Reporting

• Maintain accurate, confidential case records, ensuring all referral, triage and allocation activity is logged.
• Support advocates by entering updates where required, such as contact attempts, attendances, and closure forms.
• Collate data and generate monthly and quarterly datasets for internal monitoring, quality assurance, and funder reporting.

1. Administrative Support to the VAWG Team

• Support meeting scheduling, notes, agendas, and case review administration.
• Manage secure filing, shared drives, and GDPR-compliant systems.
• Support the onboarding of VAWG staff, including system set-up and access permissions.

• Uphold strict confidentiality, safeguarding and data protection standards.

Please note the role is:

• Subject to Enhanced DBS Disclosure.
• Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure to the Disclosure and Barring Service will be required for details of any previous criminal convictions.
• Candidates must be eligible to work in the UK.
• Open to women* only (*exempt under the Equality Act 2010, Schedule 9, Part 1).

The Angelou Centre is committed to equality of opportunity and to developing a workforce that reflects the communities we serve. Recruitment and selection processes will be conducted in accordance with the Equality Act 2010, the Centre's Equality, Diversity and Inclusion Policy and the Centre's Positive Action and Inclusive Recruitment Statement. Where lawful occupational requirements apply, these will be clearly identified within recruitment documentation.