Administrator – Talking Therapies Stockport

Self Help Services; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The Big Life Group is recruiting for an Administration role based at Zion Centre, Manchester, with some remote working and travel to Stockport sites. You will support Talking Therapies Stockport, liaising with clients to take referrals and book appointments, and handling confidential information in line with Information Governance.

Working 35 hours per week, you will join a busy team delivering mental health services across Stockport and beyond, contributing to a fast-paced service with team

Qualifications

• Liaise with clients daily to take referrals and book appointments.
• Manage confidential information in accordance with Information Governance.

Responsibilities

• Provide administrative support to practitioners delivering mental health services.
• Answer hundreds of calls and manage referrals weekly.
• Travel to other Stockport sites as needed.

Job description

Go back

Closing Date: 15/10/2026

The Big Life Group’s mission is to fight for equity in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them is how we work – The Big Life Way.

We always stand shoulder-to-shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

If you’re looking for more than a job – if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

Salary

NJC point 6 (£26,847)

Hours

35 hours per week

Annual leave

25 days, increasing to 30 days after five years

Base

Zion Centre, Manchester. This role can also include some remote working. Travel to other sites across Stockport will be necessary.

Closing date for applications

The closing date for applications is Thursday 15th October. Applications received after this time
will not be considered and CVs will not be accepted.

Interviews will take place on 22nd and 23rd October.

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

You will work as part of the administration team at Talking Therapies Stockport, providing
administrative support to our team of practitioners who provide mental health support across
Stockport.

NHS Stockport Talking Therapies is part of The Big Life Group’s user-led mental health charity
which provides the majority of Step 2 treatment in Stockport on behalf of the NHS. We deliver a
range of services including support groups, eTherapy, and Cognitive Behavioural Therapy, and
offer online and face-to-face courses for clients accessing our service.

The Administration team is a vital part of our service. You will liaise with clients daily to take
referrals and book appointments, as well as managing confidential information in accordance
with Information Governance and Confidentiality procedures. The successful candidate will also
provide administrative support, so will need to be able to travel around Stockport.

Our work is fast-paced and dynamic as we support a large clinical team and answer hundreds of
calls every week. The Administration team is driven by team targets as well as individual targets,
so the ideal candidate needs to feel confident in their team-working abilities as well as taking the
initiative for independent tasks.

For everything you need to know about this role, see our Recruitment Pack. That’s the place where you’ll find the Job Description and Person Specification, as well as a bit more about what it’s like to work at Big Life.

Unfortunately, we’re not able to accept applications after the deadline, and we can’t accept CVs