ADMINISTRATOR/ SCHEDULER

Skillframe Ltd; West Byfleet; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading company is seeking an office-based administrator in West Byfleet to manage diary scheduling for drivers and maintain customer relations. The role involves using CRM databases for invoicing and ensuring effective route planning. Ideal candidates should possess excellent communication skills, be adept in customer service, and be familiar with data entry tasks. Training will be provided for the systems used.

Benefits

Quarterly bonus

Qualifications

• Confident telephone manner.
• Ability to work to daily and monthly targets.
• Computer literate.

Responsibilities

• Diary management for company drivers.
• Contact customers to arrange service dates.
• Route planning and payment processing.

Skills

Superb customer service skills

Clear communication skills

Accurate data entry skills

Tools

Xero

CRM database

Google Maps

Job description

Our client is seeking a good administrator who can also be responsible for diary management for 2 company drivers. You will use CRM database which produces reports each month of approximately 300 customers who need their machines serviced. You will make contact with the customers and arrange suitable dates for a visit. You will also be able to route plan using google maps to ensure the most effective routes. You will take payments over the phone and also invoice using Xero and an in house package. You will also be responsible for answering calls, general administration, post and stationery orders.

The successful candidate will have a confident telephone manner, ability to work to daily and monthly targets and have superb customer service skills. You will have clear and concise communication skills in order to relay instructions and you will be computer literate with accurate data entry skills.

Full training will be given on the systems used.

Office Based: Monday – Friday, 9am – 6pm
£26.000P.A. + Quarterly bonus
West Byfleet