Scheduler / Repairs Administrator

Rydon Group; Worcester Park Estate; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading company in facilities management seeks a Scheduler / Repairs Administrator to join their team in Dartford, Kent. This role involves managing operational schedules and liaising with clients for efficient maintenance delivery. Comprehensive training and career progression opportunities are available.

Benefits

25 days holiday

Employee discount scheme

Company pension and life assurance

Flexible benefits

Health and wellness benefits

Training and development opportunities

Qualifications

• Experience in a busy environment preferred.
• Strong administration skills and attention to detail required.
• Excellent telephone manner and customer service passion important.

Responsibilities

• Manage diaries of maintenance operatives and subcontractors.
• Book and allocate jobs for the team, including emergency scheduling.
• Ensure jobs are closed down in the system after completion.

Skills

Problem-solving

Administration

Customer service

Attention to detail

Computer literacy

Tools

Microsoft Office

Outlook

Google Maps

Job description

Are you looking for a rewarding opportunity where no two days are the same If so, why not consider joining our repairs and maintenance team as a Scheduler / Repairs Administrator at our office in Dartford, Kent.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Job Purpose

As a Scheduler / Repairs Administrator you will be fully trained to use our scheduling software to take ownership of a number of Maintenance Operatives and subcontractor s diaries to ensure the completion of maintenance and repair works.

On a day to day basis you will need to ensure that all planned and reactive jobs are booked in for the appropriate individuals and are allocated the right amount of time, including moving jobs around as and when emergencies need to be booked in or when extra time is needed. This will involve working closely with our call centre team and liaising with clients and residents to ensure relevant access requirements and security is adhered to. You will be escalating outstanding jobs and following tasks through to completion making sure all jobs are closed down on the system once completed.

You will receive comprehensive training on joining and throughout your time in this role, you will have the opportunity to progress your way through the pay structure: there are four grades of the role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development.

What we can offer you as Scheduler / Repairs Administrator

• A clear pay structure starting with a competitive starting salary of £28,090 per annum and increasing as you develop and achieve in the role
• 25 days holiday
• Incentives and recognition for your performance
• Full training, ongoing coaching and support
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Company pension, life assurance and income protection.
• Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more!
• Opportunities to progress your career across the business.

Where will I be working

We are based in Greenhithe, Kent just a short distance away from Bluewater. We do offer a hybrid working policy and most of our team work at home and in the office on a rotational basis. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

This is a permanent full time position and working hours are Monday to Friday 8am to 5pm.

Experience Required

Although previous experience of working as a Repairs Co-ordinator / Repairs Scheduler within a social housing or commercial maintenance company is desirable, it is not crucial.

Above all you will:

• enjoy working in a busy and fast paced environment
• have an aptitude for problem-solving
• have strong administration skills and attention to detail
• be computer literate able to use Microsoft Office, Outlook and Google Maps.
• have a passion for great customer service and a excellent telephone manner

If this sounds like you we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To be redirected to our dedicated careers page to complete your application.