Administrator/Receptionist (Bank)

Nuffield Health Ipswich Hospital; Ipswich; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

Nuffield Health Ipswich Hospital is seeking an Administrator/Receptionist (Bank) to manage appointment bookings and support customer inquiries. The role requires attention to detail and prior customer-facing experience, offering an hourly wage of up to £12.33. Join a leading healthcare charity and contribute to making a difference in patients' lives while enjoying a flexible working environment.

Benefits

Discounted gym membership at £25.00/month

Access to Pension Scheme

Holiday in line with Working Time Directive

Qualifications

• Experience in a customer-facing environment is preferred.
• Attention to detail to ensure accurate information.
• Ability to handle complex administration and support.

Responsibilities

• Administer large volumes of email requests for appointments.
• Coordinate appointments, managing bookings and changes.
• Prepare standard and ad-hoc reports for the department.

Skills

Attention to detail

Customer service

Empathy

Organizational skills

Education

NVQ level 2 in Business and Administration or equivalent

Job description

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Administrator

Ipswich Hospital | Administration | Bank | Ad Hoc

Up to £12.33 per hour, depending on experience

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Ipswich Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs
  
  

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Wellness and Fitness Services

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