Bank Receptionist

Healthshare Group; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Healthshare Clinic Norwich is seeking a responsible Receptionist to deliver an efficient front-of-house service. The ideal candidate should demonstrate excellent customer service, discretion handling medical information, and the ability to multitask in a busy environment. This role is vital to ensuring patient satisfaction and smooth clinic operations.

Qualifications

• Experience in the medical sector is preferred but not essential.

Responsibilities

• Provide an efficient and effective front-of-house service.
• Uphold exemplary customer service for patients and clinical team.
• Handle a wide range of patient interactions and administrative duties.

Skills

Customer service

Multitasking

Discretion with medical information

Job description

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Healthshare Clinic Norwich is part of Healthshare group, a clinically-led organisation that prioritizes patient experience, expectations, and outcomes in every decision.

Our vision is to be the best independent community healthcare organisation in the UK, trusted by patients, chosen by policy-makers, and regarded with pride by our team. We aim to continually evolve and learn through evidence and experience to improve people's health.

We are looking for a responsible Receptionist to provide an efficient and effective front-of-house service. The ideal candidate should be able to handle medical information discreetly. Experience in the medical sector is preferred but not essential.

Main duties of the job:

• Provide an efficient and effective front-of-house service within established policies and processes.
• Uphold an exemplary level of customer service for patients, consultants, and the clinical team.
• Show initiative and multitask to handle a wide range of patient telephone and face-to-face liaison, administrative, and general duties.