Administrator Officer

NHS; Neath; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a compassionate team as an Administrator at Swansea Bay University Health Board, supporting children with learning disabilities. You will manage administrative tasks and help ensure effective service delivery in a role that directly impacts families. Ideal candidates will have strong IT and organisational skills, along with relevant vocational qualifications.

Qualifications

• Experience in an administrative role is essential.
• Ability to manage own workload and diaries.
• Strong written and verbal communication skills.

Responsibilities

• Provide comprehensive administrative support to the Facing the Challenge team.
• Coordinate referrals, manage correspondence, and organise meetings.
• Maintain team diaries and assist with quality improvement initiatives.

Skills

Communication

Organisational Skills

Problem Solving

Education

Vocational Level 3 in a relevant subject

Job description

We are seeking a proactive and efficient Administrator to join the Facing the Challenge team at Swansea Bay University Health Board. This multi-disciplinary service provides specialist support to children and young people with learning disabilities who display behaviours that challenge, working in close partnership with families, schools, and professionals to promote positive outcomes and prevent placement breakdowns.The successful candidate will play a key role in maintaining the smooth and effective running of the team's operations. You will be responsible for managing your own workload, supporting project and business functions, and handling a wide range of administrative tasks including coordinating referrals, managing correspondence, organising video calls, and preparing key documents.Strong IT and organisational skills are essential, as the role involves maintaining filing systems, processing data, and supporting information governance. You'll also liaise professionally with colleagues, stakeholders, and the public, managing phone enquiries and welcoming visitors to the service.In addition, you will support the team with tasks such as maintaining annual leave records, assisting with staff inductions, transcribing meeting minutes, and contributing to quality improvement initiatives. This is an excellent opportunity to join a compassionate, child-focused team and contribute to a service that makes a real difference to families across the region.

Main duties of the job

The post holder will provide comprehensive administrative support to the Facing the Challenge team, ensuring the smooth delivery of services. Key responsibilities include managing team diaries, arranging and supporting meetings, minute taking, drafting and sending correspondence, and ensuring all tasks are carried out in line with Health Board policies and procedures. Flexibility and the ability to adapt to changing service needs are essential. For full details, please refer to the Job Description and Person Specification.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

The post holder will provide comprehensive administrative support to the Facing the Challenge team, ensuring the smooth delivery of services. Key responsibilities include managing team diaries, arranging and supporting meetings, minute taking, drafting and sending correspondence, and ensuring all tasks are carried out in line with Health Board policies and procedures. Flexibility and the ability to adapt to changing service needs are essential. For full details, please refer to the Job Description and Person Specification.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome

Person Specification

Experience

• Demonstrate experience in an administrative role
• Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of record
• Experience of transcribing and minute taking
• Ability to work on own initiative and manage own workload and able to manage diaries and advanced keyboard skill
• Good written and verbal communication skills and problem solving and fact finding
• Keen to learn/develop skills

Qualifications & Knowledge

• Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.