Administrator MSK Services

Cardiff and Vale University Health Board; Hallen; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

NHS Pension Scheme

27+ days annual leave

Job summary

Sirona care & health is recruiting an experienced senior administrator to lead administrative colleagues across localities, ensuring efficient patient services from appointment booking to post-clinic actions.

The role involves line managing administrative staff, providing training, maintaining diaries and templates in EMIS, monitoring data quality, supporting audits, and addressing concerns and complaints with a focus on service improvement within the NHS framework.

Qualifications

• Line manages, trains and mentors colleagues, conducting regular 1:1 meetings.
• Handles complex messages and sensitive information to keep the team efficient.
• Monitors data quality, supports audits and reviews performance for service improvement.

Responsibilities

• Oversee day-to-day administrative work across localities.
• Support appointment booking, workforce allocation and caseload management.
• Respond to concerns, complaints and adverse events with escalation as needed.
• Develop and maintain diaries, templates and documentation in EMIS.

Skills

Line management

Mentoring

Communication

Negotiation

Data quality

Audits

Education

GCSE Maths and English

NVQ Level 3 Business Administration

Tools

EMIS

Job description

Would you like to play a key role in a friendly and dedicated administration team, helping to ensure patients receive an efficient and high-quality service? The Bristol MSK/POD Service provides care and support to patients with musculoskeletal conditions, and we are looking for an experienced and motivated administrator to join our team. As a senior member of the Sirona MSK administration team, you will oversee the day-to-day work of administrative colleagues across defined localities. You will play an important role in ensuring administrative processes run smoothly and efficiently, including appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions. You will support the development and maintenance of diaries, templates and documentation within our electronic patient record system, EMIS. You will also be responsible for monitoring data quality, supporting audits and reviewing performance information to help identify opportunities for improvement. The role will involve managing and responding appropriately to concerns, complaints and adverse events, escalating issues to your line manager where necessary.Main duties of the job As a senior member of the team, you will have line management responsibilities and will support the development of both new and existing colleagues through training, mentoring and day-to-day guidance. You will use your communication and negotiation skills to engage colleagues, build effective working relationships and achieve positive outcomes. You will also support the Band 5 Administration Lead(s) with workforce planning and maintaining appropriate staffing levels, including involvement in recruitment. There may also be opportunities to deputise for a Band 5 Administration Lead during periods of absence. The duties described are not exhaustive and may change over time in line with the needs of the service. Sirona's values are at the heart of everything we do and will be integral to the way you carry out your role.

• Liaises with colleagues, patients/clients and/or external contacts handling complex messages and complaints including sensitive information to help the team/service run efficiently and effectively.
• Creates written/electronic correspondence including bespoke letters
• Line manages, trains and mentors colleagues/new staff, conducting regular one to one meetings and providing wellbeing and emotional support, performance management and professional development.
• Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service developments
  GCSE Maths and English, NVQ level 3 Business Administration, Delivering excellent customer service on the telephone and in person
• Frequent, non-routine problem solving
• Working in a health/social care or service-oriented organisation
  Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

• Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants.

We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce.

We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.