Administrator - Life & Pensions

Capita; Manchester; Hybrid; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Company matched pension

Life assurance

Cycle2work scheme

Paid maternity leave

Adoption and shared parental leave

Job summary

Capita in Manchester is seeking an experienced Administrator to join the Regulated Financial Services division on a fixed-term contract of 12-15 months. The role involves processing and entering life & pensions data into in-house systems, handling customer inquiries via phone, paper and mail, and supporting across all back-office teams as needed to maintain high service levels.

You’ll receive full training, and Capita emphasises customer experience as a priority.

Qualifications

• Experience in Life & Pensions or regulated Financial Services.
• Customer service or administration background.
• Genuine passion for helping people.
• Confident, professional and friendly communicator.
• Excellent listening, accuracy and ability to prioritise.

Responsibilities

• Process life & pensions related data into in-house systems.
• Handle customer inquiries via phone, paper and mail.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Maintain accurate customer records.
• Communicate clearly, both verbally and in writing.
• Meet productivity, quality and SLAs.
• Manage own workload and prioritise to meet targets.
• Complete required quality/productivity documentation.

Skills

Life & Pensions

Customer service

Administration

Attention to detail

Punctual and reliable

Strong communication

Problem solving

Fast learner

Education

GCSE Maths & English

Job description

Capita is looking for an experienced Administrator to work within our regulated Financial Services division on a key Life & Pensions client. Note that this role will be offered on a Fixed Term Contract basis, likely to be 12-15 months. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

Salary: £25,545.00 Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm (typically 8-4 or 9-5). Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Homeworking days will be available upon successful probation.

Capita is an equal opportunity and disability confident employer.

Job Description

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

What are we looking for?

• Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.

What can we offer you?

• A starting salary of £25,545.00
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location

Manchester , Zjednoczone Królestwo

Time Type

Zatrudnienie w pełnym wymiarze godzin

Contract Type

Czas określony (Fixed Term)

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.