Administrator- Divisional Service Support

Bristol NHS Foundation Trust; West of England; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Bristol NHS Foundation Trust is seeking an Administrator for the Divisional Service Support team. You will assist with clinic coordination, patient pathway administration and admissions bookings across the Division of Surgery, and support service delivery with accuracy and initiative.

The role requires strong communication, confidentiality and the ability to adapt to changing priorities across multiple sites, contributing to patient experience and operational performance.

Formación

• GCSE English and Mathematics at grade C/4 or above, or equivalent.
• Level 4 qualification or CPD in administration, management or a relevant subject.

Responsabilidades

• Provide flexible administrative and clerical support across the Division of Surgery.
• Coordinate clinics, manage patient pathways and admissions bookings.
• Provide medical secretarial support and contribute to service delivery.
• Support cross-site operations and adapt to changing priorities.
• Maintain accuracy and escalate issues as needed.

Conocimientos

Microsoft Office

Prioritisation

Communication skills

Confidentiality and data protection

Patient pathway understanding

Educación

GCSE English & Mathematics

Level 4 admin/management qualification

Descripción del empleo

Administrator- Divisional Service Support

This is an exciting opportunity to work across a range of Surgical Specialties as a part of our Divisional Service Support team. You will have the opportunity to work with a number of different teams to improve patient experience and contribute to optimising operational performance.

You will play an important role in supporting service delivery across the Division of Surgery, enjoy working with changing priorities and supporting areas of greatest operational need across all of our sites. This will provide an excellent opportunity to get involved with the needs of different specialties, teams and ways of working while further developing your knowledge and experience.

You will be confident in prioritising competing demands, meeting deadlines and maintaining accuracy while handling multiple tasks.

We're looking for someone who is self-motivated and able to work on their own initiative, with the confidence to take ownership of their workload and make informed decisions. The successful candidate will be adaptable and flexible, able to respond positively to changing priorities within different environments. Strong communication skills are essential, along with the ability to build effective working relationships with a diverse range of colleagues and team structures.

Main duties of the job

To provide flexible administrative, clerical and operational support across the Division of Surgery, undertaking duties primarily associated with clinic coordination, patient pathway administration, admissions booking, medical secretarial support and operational service delivery.

The post holder will work across specialties and services according to operational requirements. They will support efficient patient pathways, accurate information, effective use of capacity, service performance and continuous improvement, working within agreed procedures and escalating matters outside their responsibility.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications

• GCSE English and Mathematics at Grade C/4 or above, or equivalent functional skills
• Level 4 qualification or evidence of continuing professional development in administration, management or a relevant subject

Skills

• Good working knowledge of Microsoft Office applications, including Word, Outlook and Excel
• Ability to independently plan, coordinate and reprioritise a complex and varied workload, maintaining accuracy and delivery against deadlines
• Clear and professional written, telephone and/or face-to-face communication skills
• Understanding of confidentiality, data protection and information governance
• Good working knowledge of patient pathways, booking processes, waiting list management and relevant NHS access requirements

Experience

• Substantial administrative or coordination experience in a complex service environment
• Experience of managing competing tasks and responding to enquiries from a range of people
• Experience of validating and analysing records, databases, spreadsheets, trackers or shared inboxes and producing information for others
• Experience of clinic administration, admissions booking, medical secretarial work or patient pathway coordination

Personal Attributes

• Flexible and willing to work across services and sites according to operational need
• Professional, reliable and respectful, with a commitment to high-quality service
• Proactive, confident and willing to take ownership within delegated authority
• Able to remain calm and courteous when dealing with interruptions, changing priorities, sensitive situations or difficult enquiries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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