Administrator/Customer Service Advisor

Pop Culture Beast; Chesterfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking experienced Customer Service Advisors to join their dynamic fleet department. This role involves managing vehicle repair requests, database oversight, and ensuring effective communication within a fast-paced environment. The ideal candidate will have a strong proficiency in Microsoft applications and a professional telephone manner. With a rotational shift pattern and a supportive team atmosphere, this position offers an exciting opportunity to contribute to a well-respected organization. If you thrive in a collaborative setting and are eager to make an impact, this role could be the perfect fit for you.

Qualifications

• Proficient in Microsoft applications and experienced in fast-paced admin roles.
• Confident telephone manner and ability to work independently.

Responsibilities

• Manage vehicle repair requests and inbox effectively.
• Handle database management and arrange vehicle movements.

Skills

Microsoft Excel

Microsoft Outlook

Administrative Skills

Communication Skills

Initiative

Job description

Pertemps Sheffield are currently recruiting for experienced Customer Service Advisors to join the team of one of our long-standing, Chesterfield based clients, Royal Mail, within their fleet department.

Your main duties will include:

1. Dealing with vehicle repair requests via email, deciding on the quickest and most cost-effective repair route
2. Inbox management
3. Database management
4. Arranging vehicle movements
5. VOR chasing (vehicle off the road)

Desirable Experience:

1. Motor claims experience
2. Experience working within the accident repair industry
3. Experience working within a Fleet environment

Essential Experience:

1. Proficient in all Microsoft applications, including Excel and Outlook
2. Experience working in a fast-paced administrative team
3. Professional and confident telephone manner
4. Ability to work off own initiative

Working Hours, Pay Rate and Other Information:

You will be required to work on a rotational shift pattern of 6am-2pm and 8am-4pm, Monday to Friday. There will also be the requirement to work 1 in 4 Saturdays, which will be rota’d. Your rate of pay will be £12.98 per hour and the assignment is being offered on a temporary ongoing basis.

The role will require you to be based in the office at least 3 days per week, however you will need to spend the full week in the office during your training.

The office location is Chesterfield, S40 1AA so you must be able to commute here reliably.

If the role is something you’d be interested in and you’re able to commit to all of the above, please apply today with the most up-to-date version of your CV. Alternatively, please drop me an email for more information.