administrator

JAM Recruitment Ltd; Wigston; On-site; GBP 18,721 - 19,286; Full time

Job summary

Pertemps Leicester Industrial is recruiting a Membership Administrator to join a professional organisation in Wigston, on a full-time, temporary basis. This hybrid role offers a salary between £13.59 and £14 per hour, with working hours from Monday to Friday, 9:00am to 5:00pm.

The role involves processing membership applications, renewals and amendments with accuracy, responding to member enquiries, and providing administrative support throughout the membership journey.

Qualifications

• Experience in administration or customer service
• Excellent verbal and written communication
• Strong organisational skills
• High attention to detail and accuracy
• Confident IT skills including Microsoft Office
• Experience using CRM or database systems advantageous
• Proactive, positive attitude with problem-solving skills
• Ability to work independently and as part of a team

Responsibilities

• Process membership applications, renewals and amendments accurately.
• Respond to member enquiries via telephone, email and online channels in a professional and timely manner.
• Maintain and update membership records on internal databases.
• Provide administrative support across the Membership department.
• Process payments, invoices and membership documentation where required.
• Investigate and resolve member queries, escalating complex issues when necessary.
• Produce reports and assist with data management and record keeping.
• Ensure all work is completed in line with company procedures and data protection requirements.
• Work collaboratively with colleagues to achieve team objectives and service level agreements.
• Identify opportunities to improve processes and enhance the member experience.

Skills

Administrative experience

Customer service

Communication skills

Organisation

Attention to detail

MS Office

CRM experience

Teamwork

Tools

CRM software

Microsoft Office

Job description

Pertemps Leicester Industrial is recruiting a Membership Administrator to join a professional organisation in Wigston, on a full-time, temporary basis. This hybrid role offers a salary between £13.59 and £14 per hour, with working hours from Monday to Friday, 9:00am to 5:00pm. The position involves processing membership applications, renewals, and amendments with accuracy. You will also respond to member enquiries, providing outstanding customer service and administrative support throughout their membership journey. Strong organisational abilities and attention to detail are essential for handling these tasks efficiently. This role suits someone with proven administrative experience seeking a structured position within a supportive team environment.

Membership Administrator Location: Leicester (Hybrid Working) Salary: £14.00 per hour Hours: Monday to Friday, 9:00am – 5:00pm

About the Role

We are recruiting on behalf of a well-established professional organisation for an experienced Membership Administrator to join their friendly and supportive team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, has strong administrative skills, and thrives in a fast-paced environment.

Working as part of the Membership team, you will play a key role in supporting members throughout their membership journey, ensuring all enquiries and administrative tasks are handled efficiently and accurately.

Key Responsibilities

• Process membership applications, renewals and amendments accurately.
• Respond to member enquiries via telephone, email and online channels in a professional and timely manner.
• Maintain and update membership records on internal databases.
• Provide administrative support across the Membership department.
• Process payments, invoices and membership documentation where required.
• Investigate and resolve member queries, escalating complex issues when necessary.
• Produce reports and assist with data management and record keeping.
• Ensure all work is completed in line with company procedures and data protection requirements.
• Work collaboratively with colleagues to achieve team objectives and service level agreements.
• Identify opportunities to improve processes and enhance the member experience.

About You

The successful candidate will have:

• Previous experience within an administration or customer service role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• Confident IT skills, including Microsoft Office (Word, Excel and Outlook).
• Experience using CRM or database systems would be advantageous.
• A proactive, positive attitude with excellent problem-solving skills.
• The ability to work independently as well as part of a team.

What's on Offer?

• £14.00 per hour.
• Hybrid working after initial training.
• Monday to Friday working hours – no weekends.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Potential for long-term career progression within a respected organisation.

If you're an organised administrator with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today to be considered for this fantastic opportunity.