Administrator

Berkshire Healthcare NHS Foundation Trust; Thatcham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Berkshire Healthcare NHS Foundation Trust is seeking an organised administrative professional to join our team in England. The role requires strong communication, IT proficiency with MS Office and database systems, and the ability to manage a varied workload across locations.

Essential criteria include NVQ3 or equivalent experience, minute-taking, and familiarity with office procedures. You will collaborate in a supportive environment that values care, teamwork, and service delivery.

Qualifications

• NVQ3 or equivalent qualification/experience.
• Basic knowledge of administration and/or office procedures.
• Experience in an office and/or customer care environment, with full admin duties including minute-taking.
• Knowledge and understanding of the post and Trust.
• Good IT skills with ability to navigate various systems and software.

Skills

Interpersonal skills

IT literacy

Organisation & prioritisation

Customer care orientation

Education

NVQ3 or equivalent qualification/experience

Knowledge of office procedures

Minute-taking experience

Understanding of NHS post & Trust

Tools

Outlook & MS Office

Database software experience

Job description

Detailed job description and main responsibilities

The 3/4 \"must haves\" for you to be considered for this role:

• Excellent written and oral communication skills.
• Good computer skills across Microsoft and database software.
• Ability to organise and prioritise workload.
• An approachable and helpful persona with the ability to empathise.

Person specification

Education, qualifications or training

Essential criteria

• NVQ3 or equivalent qualification/experience
• Basic knowledge of administration and/or office procedures
• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/ packages
• Knowledge and understanding of the post and Trust

Knowledge, skills and abilities

Essential criteria

• Good interpersonal, communication and reporting skills
• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post

Desirable criteria

• Ability to empathise, be supportive and sensitive to the needs of others
• Ability to use a practical problem solving approach in everyday situations

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Our Trust's vision is 'To be a great place to get care, a great place to give care.'

This vision guides everything we do - for our patients, their carers, their families, our staff, and our partners. To achieve it, we are committed to a strong set of values that underpin the way we work:

• Caring for and about you is our top priority - we put people at the centre of everything we do.
• Committed to providing good quality, safe services - we strive for excellence in care and in our ways of working.
• Working together with you to develop innovative solutions - we collaborate with patients, carers, colleagues, and communities to deliver care that makes a difference.

These values are brought to life through our four Trust Behaviours, which are essential to how we work and the culture we create:

• Compassionate - Motivated to positively impact the wellbeing of self and others.
• Curious - Listening, learning and exploring new ideas and ways of working to continually improve what we do.
• Inclusive - Valuing diversity and championing equity by ensuring everyone feels recognised. able to contribute and committed to actively addressing unfairness.
• Perseverance - Demonstrates resilience and flexibility even during periods of uncertainty, to achieve goals that contribute to high-quality care and services.

At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.

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