Administrator

Sanctuary Group; Stoke-on-Trent; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

33 days’ annual leave pro rata

Occupational sick pay

Contributory pension

Health and wellbeing support

Company-funded training

Flexible working options

Job summary

Sanctuary Care is seeking an Administrator for Broadmeadow Court Residential Care Home in Chesterton, Stoke-on-Trent. The role focuses on efficient administration, payroll support, and ensuring smooth daily operations within a caring environment.

Join a not-for-profit organisation with a commitment to staff development and a rewards package including generous annual leave, sick pay, and pension options. The role requires strong organisational and customer-service skills and prior experience in

Qualifications

• Strong administrative skills with attention to accuracy and care.
• Experience with payroll and staff file maintenance is desirable.
• Experience in residential care or similar setting is desirable.

Responsibilities

• Enrich residents’ daily lives by working with colleagues.
• Manage the home’s administrative systems with accuracy and care.
• Process payroll, maintain staff files and support invoicing and petty cash.
• Support data collation, monitoring and reporting for smooth operations.
• Use a methodical, organised approach to support high-quality care.
• Communicate clearly and provide flexible, friendly service.

Skills

Administrative skills

Payroll support

Data handling

Customer service

Communication

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Administrator

Broadmeadow Court Residential Care Home, Chesterton, Stoke-On-Trent - Broadmeadow Court, ST5 7JG

£15.03 per hour

30 hours per week

Inclusion is at the heart of Sanctuary Care

We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome an Administrator to our friendly team at Broadmeadow Court Residential Care Home in Chesterton, Stoke-On-Trent - Broadmeadow Court, ST5 7JG. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Work closely with colleagues to enrich residents’ daily lives
• Manage the home’s administrative systems with accuracy and care
• Process payroll, maintain staff files and support financial tasks such as invoicing and petty cash
• Support data collation, monitoring and reporting to keep the home running smoothly
• Use a methodical and organised approach to help the team deliver the best possible care
• Strong administrative skills with confidence managing varied tasks
• Warm, approachable and committed to exceptional customer service
• Experience in a residential care or similar setting is desirable
• Clear and supportive communicator with a flexible approach
• Kind, respectful and passionate about supporting older people

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:

• CQC/CI inspection bonus
• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.