Administrator

Big Life group; Manchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

LifeWorks wellbeing

Simply Health

Mindfulness sessions

25 days annual leave

Flexible working

Cycle-to-work

Eye tests

Job summary

Big Life Group is looking for an administrative assistant to support the Talking Therapies Stockport service. You will manage referrals, book appointments and handle confidential information with care, working closely with practitioners and the administration team.

The role is based at Zion Centre, Manchester, with up to some remote working and travel to other Stockport sites as needed. We offer 25 days leave (pro rata) and a 35‑hour week.

Qualifications

• Administrative support experience within a busy team.
• Ability to handle confidential information with discretion.
• Strong organisational and communication skills.

Responsibilities

• Liaise with clients to take referrals and book appointments.
• Provide administrative support to practitioners and the team.
• Travel around Stockport as required to support courses and services.

Skills

Administrative support

Client liaison

Booking appointments

Job description

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to-shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

- Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.

- Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.

- Honesty: We act with integrity, speaking the truth to ourselves and others.

- Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.

- Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.

- Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

At Big Life, work is more than a job – it’s about standing shoulder-to-shoulder with people and communities, making a difference every day. We fight for equity in health, in wealth and in life, and that commitment starts with how our staff.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

£26,427 (point SCP 5 on NJC scale)

Hours

35 hours per week.

Annual leave

25 days (pro rata), increasing to 30 days after five years

Base

Zion Centre, Manchester. This role can also include some remote working. Travel to other sites across Stockport will be necessary.

Closing date for applications

The closing date for applications is Thursday 15th October. Applications received after this time will not be considered and CVs will not be accepted.

Interviews will take place on 22nd and 23rd October.

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

What you’ll be doing

You will work as part of the administration team at Talking Therapies Stockport, providing administrative support to our team of practitioners who provide mental health support across Stockport.

NHS Stockport Talking Therapies is part of The Big Life Group’s user-led mental health charity who provide the majority of Step 2 treatment in Stockport on behalf of the NHS. We deliver a range of services including support groups, eTherapy, and Cognitive Behavioural Therapy, and offer online and face to face courses for clients accessing our service.

The Administration team is a vital part of our service. You will liaise with clients daily to take referrals and book appointments, as well as managing confidential information in accordance with Information Governance and Confidentiality procedures. The successful candidate will also provide administrative support administration for our courses, so will need to be able to travel around Stockport.

Our work is fast-paced and dynamic as we support a large clinical team and answer hundreds of calls every week. The Administration team is driven by team targets as well as individual targets, so the ideal candidate needs to feel confident in their team-working abilities as well as taking the initiative for independent tasks.