Technical Business Analyst - Level 4 Apprenticeship

The BigLife Group

Manchester

Remote

GBP 12,000 - 16,000

Full time

29 hours ago

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Benefits offered by this job

Wellbeing support

Flexible working

Birthday off

Cycle to work

Job summary

The Big Life Group is offering a Technical Business Analyst Level 4 Apprenticeship in Manchester. You will join the technology team to learn how business analysis supports digital systems and processes across services.

This apprenticeship-based role provides training, supervision and on‑the‑job experience in requirements gathering, stakeholder engagement, process mapping and testing, with 20% of time spent on apprenticeship work as you develop into a capable business analyst.

Qualifications

No prior advanced technical knowledge required; training, support and supervision provided.
You’ll learn how business analysis drives digital transformation and how to gather user needs.

Responsibilities

Support the development, improvement and implementation of digital systems and business processes across Big Life.
Learn how business analysis helps organisations understand problems and develop practical digital solutions.
Document current ways of working and assist with testing and rolling out changes to systems and applications.
Work towards the Level 4 Business Analyst apprenticeship standard over 12–18 months in post.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Process mapping

Education

Level 4 Business Analyst Apprenticeship

Job description

Technical Business Analyst - Level 4 Apprenticeship

Manchester

Group Services (GS)

Full time

Permanent

About The Big Life Group

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to-shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.
Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.
Honesty: We act with integrity, speaking the truth to ourselves and others.
Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.
Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.
Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

At Big Life, work is more than a job – it’s about standing shoulder-to-shoulder with people and communities, making a difference every day. We fight for equity in health, in wealth and in life, and that commitment starts with how our staff.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

Hours

35 hours per week on a permanent basis

Annual leave

25 days, increasing to 30 days after five years

Base

Zion Centre, 339 Stretford Road, Hulme, M15 4ZY. This role will primarily remote, with a requirement to attend Big Life offices as needed, up to two days per week.

Deadline for applications

Monday, 26 October

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

What you’ll be doing

You will support the development, improvement, and implementation of digital systems and business processes used across Big Life. Working as part of our technology team, you will learn how business analysis helps organisations understand problems, identify user needs, and develop practical digital solutions.

This is an apprenticeship role, so you will not be expected to arrive with all the technical knowledge already in place. You will receive training, support and supervision while gaining hands‑on experience of business analysis, systems improvement, stakeholder engagement, requirements gathering, process mapping, testing and implementation.

You will work with colleagues from different services to understand how systems are used, where processes could be improved, and how technology can support better outcomes for staff and the people who use our services.

You will help document current ways of working, support the analysis of business and user needs, and assist with testing and rolling out changes to systems and applications.

By doing this role, you will be well placed to build a career in business analysis, digital transformation, systems support, or technology-enabled service improvement. You will work towards the Level 4 Business Analyst apprenticeship standard over the first 12-18 months in post, developing the knowledge, skills and behaviours needed to become a confident and effective business analyst. 20% of your working week will be spent focusing on your apprenticeship qualification.

Above all, you will gain practical experience of how digital systems, data, processes and people come together to support services across a values‑led organisation.

Please use the person spec and align yourself to each point in order to demonstrate your suitability for the job role.

Big Life is in the business of changing lives, creating opportunities for people who have the least. When you become part of Big Life - as a staff or volunteer - we want you to feel great about your time with us.

It's important to us that staff feel great while they work here. That partly comes from a supportive, flexible approach to managing and nurturing our staff, but also from a wide range of perks, schemes and support, which help make being part of Big Life a bit brighter:

Wellbeing passports: Everyone has things going on in their life that affect their ability to be happy at work, and Big Life's wellbeing passports help staff members to work with their manager to understand their situation, what changes at work might make a difference, and the support we can offer.
Health and wellbeing champions: Our health and wellbeing champions group is drawn from across the group, and meets regularly to look at how we can best support our staff.
Peer supporters: Staff peer supporters can help staff within the group who may be experiencing stress, anxiety, grief, or any other emotional difficulties most of us face at some point in time. Peer supporters usually have some of their own life experience to draw on, and are trained to offer support.
Employee Assistance Programme: All staff have access to help from LifeWorks, which offers support with emotional, mental, financial, or physical wellbeing. The service is confidential, 24/7, and free to Big Life staff.
Stop smoking support: Big Life staff looking to stop smoking can access the NHS SmokeFree scheme. Through the scheme, if you quit and stay smoke free for six months, you can claim a £60 of gift vouchers.
Cycle to work: Anyone looking to get fit on their way to work can access Cycle Solutions, and get a bike for their commute tax free! Through the scheme, Big Life staff can save an average of 32% on the cost of their bike.

Your Development

Coming to Big Life to work or volunteer can be just the start of your journey. We really believe that if people have the values, the determination and the skills to progress, then we’ll do everything we can to make that happen.

In fact, we’ve got a whole range of stories about people for whom that was the case:

http://www.thebiglifegroup.com/category/staff-and-volunteer-progression

We want to be a great employer and to look after our volunteers, so we’ve received formal accreditations that show our commitment: