Senior HUB assessor

The BigLife Group; Manchester; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Cycle to work

Job summary

The Big Life Group is seeking a qualified Psychological Wellbeing Practitioner to deliver triage and disorder-specific assessments, primarily via telephone as part of our Talking Therapies service in Manchester.

You will manage a small caseload, support community events to generate referrals, and ensure quality standards and safeguarding are upheld in line with Big Life policies.

Qualifications

• Must be a qualified Psychological Wellbeing Practitioner and carry professional registration.
• Experience triaging referrals and providing disorder-specific assessments, often over the phone.
• Ability to work primarily via telephone and maintain accurate records.

Responsibilities

• Triage referrals into the Talking Therapies service and identify appropriate care pathways.
• Provide assessment and formulation for complex or co-morbid presentations.
• Maintain small caseload to support professional registration.
• Support community events to promote the service and generate referrals.
• Keep accurate and up-to-date client records and ensure quality standards.
• Liaise with other services to maintain place-based care and safeguarding.
• Ensure statutory requirements are followed and participate in audits.

Skills

Qualified Psychological WellbeingPract

Job description

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

• Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.
• Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.
• Honesty: We act with integrity, speaking the truth to ourselves and others.
• Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.
• Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.
• Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

At Big Life, work is more than a job – it’s about standing shoulder-to-shoulder with people and communities, making a difference every day. We fight for equity in health, in wealth and in life, and that commitment starts with how our staff.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

£34,592 pro-rata (NHS band 5 + 2)

Hours

37.5 hours

Annual leave

25 days (pro rata), increasing to 30 days after five years

Base

Zion Centre, Manchester. This role can also include some remote working.

Closing date for applications

Monday, 26 October. Interviews will take place during the week starting 2 November.

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

What you’ll be doing

You will triage and provide disorder specific assessments for people who have been referred into our Talking Therapies service. To do this, you will provide assessment and formulation to people presenting with complex or co-morbid presentations, who are likely to benefit from support that is not offered in a step-2 Talking Therapies service. This work will mostly be over the telephone.

You will participate in a triage rota, triaging referrals that come into the service, identifying the appropriate care pathway and managing risk and safeguarding concerns.

You must be a qualified Psychological Wellbeing Practitioner and carry a small caseload where necessary to maintain professional registration. In addition, you will support events in the community, promoting the service to generate referrals.

• To use a range of evidence-based tools and techniques for assessments, goals and motivating people.
• To assess people who have been identified as having complex or co-morbid presentations.
• To triage people referred into the service.
• To work with groups of people to help them achieve their goals.
• To collate and analyse performance data as necessary.
• To refer and liaise with other service providers by working in a place- based way. You will achieve this through developing effective relationships with a range of internal and external services and agencies.
• To promote the service to communities and agencies as appropriate.
• To keep accurate and up-to-date client records.
• To ensure quality standards are adhered to and met and that audits are passed.
• To ensure all statutory responsibilities are followed and reported as required.
• Ensure the maintenance of standards of practice according to Big Life and any relevant regulation (for instance, the BABCP Code of Ethics) and keep up to date on new recommendations and guidelines set by the Department of Health (such as the NHS plan, National Service Framework, National Institute for Clinical Excellence).

Work-related expectations

• Work to Big Life’s mission and values
• Contribute to Big Life’s development
• Adhere to safeguarding, information security and all other Big Life group policies
• Identify and attend training as required
• Work in accordance with all relevant legislation
• Undergo regular one to one meetings and an annual review
• Undertake any other duties as required, appropriate to the post

Please use the person spec and align yourself to each point in order to demonstrate your suitability for the job role.

Big Life is in the business of changing lives, creating opportunities for people who have the least. When you become part of Big Life - as a staff or volunteer - we want you to feel great about your time with us.

It's important to us that staff feel great while they work here. That partly comes from a supportive, flexible approach to managing and nurturing our staff, but also from a wide range of perks, schemes and support, which help make being part of Big Life a bit brighter:

Wellbeing passports: Everyone has things going on in their life that affect their ability to be happy at work, and Big Life's wellbeing passports help staff members to work with their manager to understand their situation, what changes at work might make a difference, and the support we can offer.

Health and wellbeing champions: Our health and wellbeing champions group is drawn from across the group, and meets regularly to look at how we can best support our staff.

Peer supporters: Staff peer supporters can help staff within the group who may be experiencing stress, anxiety, grief, or any other emotional difficulties most of us face at some point in time. Peer supporters usually have some of their own life experience to draw on, and are trained to offer support.

Employee Assistance Programme: All staff have access to help from LifeWorks, which offers support with emotional, mental, financial, or physical wellbeing. The service is confidential, 24/7, and free to Big Life staff.

Stop smoking support: Big Life staff looking to stop smoking can access the NHS SmokeFree scheme. Through the scheme, if you quit and stay smoke free for six months, you can claim a £60 of gift vouchers.

Cycle to work: Anyone looking to get fit on their way to work can access Cycle Solutions, and get a bike for their commute tax free! Through the scheme, Big Life staff can save an average of 32% on the cost of their bike.

Your Development:

Coming to Big Life to work or volunteer can be just the start of your journey. We really believe that if people have the values, the determination and the skills to progress, then we'll do everything we can to make that happen.

In fact, we've got a whole range of stories about people for whom that was the case:

http://www.thebiglifegroup.com/category/staff-and-volunteer-progression

We want to be a great employer and to look after our volunteers, so we've received formal accreditations that show our commitment:

- Investors in People (Gold Award)

- Investors in People (Health and Wellbeing)

- Mindful Employer

- Disability Confident

£34,592 pro-rata (NHS band 5 + 2)

Hours

37.5

Employee Assistance Program, birthday extra day off work, wellbeing support, cycle to work and car lease schemes, financial advice