Administrator

Bath & North East Somerset Council; Keynsham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bath & North East Somerset Council is seeking a SEND Administrator to support the expanding Statutory SEND team, helping create Education Health and Care plans and ensuring statutory responsibilities are met. You will be the main contact for families, schools, and professionals, coordinating communications and documentation.

The role is based at the Civic Centre in Keynsham, with opportunities to contribute to excellent outcomes for children and young people. DBS check is required.

Qualifications

• Knowledge of work practices, processes, procedures and policies related to SEND.
• Experience in education, health, social care or other relevant fields.
• Competence in using IT packages and the ability to learn new systems.

Responsibilities

• Managing our phone line, answering queries from families and professionals.
• Acting as first point of contact for emails and the contact form, including requests for EHC needs assessments and other Statutory work.
• Drafting and sending out letters.
• Managing our secure email system.
• Processing invoices.
• Updating and keeping complex records on various systems.
• Organising meetings.
• Taking minutes and summarising decisions in panels and meetings.
• Along with other relevant tasks that support our statutory team.

Skills

Knowledge of SEND

Experience in education/health/social‑

IT skills

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the role:

The Education Health and Care Team is seeking a dedicated Administrator to support our expanding Statutory SEND team. This role is crucial in assisting our SEND Practitioners to deliver exceptional support to families, schools, and other stakeholders. Your efforts will enable the creation of accurate Education Health and Care plans, ensuring the best outcomes for our children and young people, and help us meet our statutory responsibilities.

What will you be doing?

As a SEND Administrator, you will be at the forefront of communication with parents, often providing the first point of contact for families reaching out to our service. Your duties will include:

• Managing our phone line, answering queries from families and professionals
• Acting as first point of contact for emails and from our contact form, including requests for EHC needs assessments and other Statutory work
• Drafting and sending out letters
• Managing our secure email system
• Processing invoices
• Updating and keeping complex records on various systems
• Organising meetings
• Taking minutes and summarising decisions in panels and meetings
• Along with other relevant tasks that support our statutory team

Required Experience and Qualifications:

To be successful in this role, you should have:

• Knowledge of work practices, processes, procedures, and policies related to SEND
• Experience in education, health, social care or other relevant fields
• Competence in using IT packages and the ability to learn new systems

About you:

Excellent interpersonal skills and the ability to independently plan your workload to meet specified timescales are a must. You’ll also be energised by working under pressure, able to switch between competing priorities, and comfortable using your initiative.

Finally, you’ll have the skills to analyse and interpret information from a wide range of sources, and excellent written and verbal communication skills which mean you can summarise that information concisely.

If you are interested in this exciting opportunity and want to make a real difference to young people and families, we look forward to receiving your application.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible by public transport and with a train station 5 minutes’ walk away.

Merrilyn Quinn, Business Manager for SEN Team on 01225 394154 or email [e-mail]

Interview date: 09/12/2026

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement:

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.