Administrator

Sussex Community NHS Foundation Trust; Hove; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Living Wage Employer

Flexible working options

Training & development

Nurseries on-site

Job summary

Sussex Community NHS Foundation Trust is seeking an MSK Health Administrator to support the Rehab and Pelvic Health teams. You will coordinate patient pathways, manage reception duties, and liaise with clinicians to ensure timely and accurate documentation.

The role requires strong organisational and communication skills, and a proactive approach to problem-solving within the NHS setting. Right-to-work considerations apply; sponsorship may be limited.

Responsibilities

• Manage end-to-end administration of patient pathways from referral to discharge.
• Provide high quality reception duties, greet patients, and respond to queries at the reception desk.
• Coordinate clinic appointments, cancellations, and rebooking, and communicate with patients.
• Liaise with clinicians and healthcare professionals to support smooth service delivery.
• Provide information and support to patients regarding appointments and services.
• Handle patient queries via telephone, email and face-to-face contact professionally.
• Act as first point of contact for patient queries and concerns.
• Update electronic records accurately and maintain data confidentiality.
• Contribute to improvement of MSK administrative processes.
• Ensure accurate data input using patient administration systems such as SystmOne.
• Work with the MSK clinical team to ensure documentation is processed promptly.
• Monitor incoming emails, referrals and triage outcomes, escalate issues when needed.
• Support service audits, data collection and performance reporting.

Job description

Are you ready to play a vital role in transforming healthcare delivery? We’re seeking a proactive and detail-driven MSK Health Administrator to support our Rehab and Pelvic Health teams. This is your chance to step into a dynamic environment where your coordination skills, initiative, and commitment to service excellence will help improve the lives of patients every day.

We are looking for a reliable, enthusiastic, and organised individual who takes pride in delivering excellent administrative support. You will have a keen eye for detail, strong interpersonal skills, and a proactive approach to problem-solving.

If you are passionate about helping others, have strong communication skills, and are looking to develop your career within the NHS, we would love to hear from you.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Responsibilities

• Manage the end-to-end administration of patient pathways, from referral through to discharge.
• Providing high quality reception duties, greeting and arriving patients for appointments and responding to patient queries in a professional and timely manner on our reception desk.
• Coordinate clinic appointments, cancellations, and rebooking's, ensuring timely communication with patients.
• Liaise with clinicians and healthcare professionals to support smooth service delivery.
• Providing information and support to patients regarding appointments and services.
• Managing patient queries professionally and resolving issues effectively via telephone, email, and face-to-face contact.
• Acting as a first point of contact for patient queries and concerns.
• Accurately update electronic records and maintain data confidentiality in line with Trust policies.
• Contribute to the continuous improvement of MSK administrative processes.
• Ensure accurate data input using patient administration systems such as SystmOne.
• Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.
• Monitor and action incoming emails, referrals and triage outcomes, escalating issues when necessary.
• Support service audits, data collection, and performance reporting as required.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

For further details / informal visits contact: Name: Kelly Waters Job title: Office Administration Manager Email address: [e-mail] Telephone number: 0300 304 0118