Administrator

Pennine Care; Bury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Pennine Care NHS Foundation Trust in Bury is seeking a Band 3 Administrator to join the Talking Therapies Team. You will provide comprehensive secretarial and administrative support to therapists and service users, maintaining confidentiality and a professional image at all times.

The role requires a can‑do attitude, excellent communication and organisational skills, and the ability to work flexibly across bases.

Qualifications

• Produce and distribute documents such as letters, memos and reports using appropriate software.
• Confidential handling of patient information/data in a NHS environment.
• Co-ordinate referrals and book appointments for the multidisciplinary team.
• Experience of clerical/administrative work and minute taking.

Responsibilities

• Prioritise and plan own workload daily.
• Open, stamp and record mail, and maintain filing/archiving systems.
• Arrange and co-ordinate meetings and training sessions, including venues and travel.
• Provide administrative support for meetings, minutes and papers.

Skills

Administrative experience

Communication skills

Organisational skills

Confidential handling of information

Team working

Education

NVQ 3 / equivalent admin qualification

English and Maths GCSE / equivalent

ECDL

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

All our live jobs are listed here. If you can't find the job or role you're looking for, please do check back or register your interest for jobs so we can keep you posted.

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An exciting opportunity has arisen for a band 3 administrator to join our Bury Pennine Care NHS Talking Therapies Team.

We are looking to appoint someone with significant experience who can deliver comprehensive administrative support to our Therapists and service users.

The post requires a 'can do' attitude with excellent communication and organizational skills and the ability to build good relationships and excellent team working skills, maintaining the trust values at all times. One of the key elements of the role is to communicate effectively with mental health service users and the general public in a confidential, sensitive and non-judgmental manner.

Main duties of the job

• Work as part of a team that seeks to provide and maintain a high level of service to both internal and external service users accessing Pennine Care NHS Foundation Trust services.
• Provide comprehensive secretarial / administrative support within their directorate / area of work, whilst promoting a professional image and maintaining confidentiality at all times.
• Proactively promote working practices to meet Pennine Care NHS Foundation Trust’s policies, procedures and annual objectives with regard to the identified area of work.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

• Responsible for prioritising and planning own workload on a day-to-day basis.
• Produce and distribute documents such as letters, memos, reports, managerial documents, mailshots, flyers, training packages and presentations, etc. using appropriate software, as requested by the manager.
• Make and receive telephone calls using courteous manner, whilst accurately and clearly transcribing, often complex, messages using own discretion / judgment to prioritise appropriate contact with team members.
• Co-ordinate referrals to the multi-disciplinary team and book appointments as directed.
• Deal with, and respond to, enquiries from a variety of organisations and individuals in a sensitive and confidential manner.
• Confidential handling of patient information / data, which can be both complex and sensitive.
• Arrange and co-ordinate meetings / events as required, e.g. training sessions and conferences, including the booking of suitable venues, refreshments, hotel accommodation and travel tickets using own judgment based upon requirements and availability. Processing of associated invoices.
• Service meetings including the preparation, collation and circulation of agendas and papers in advance of the meeting. Attend meetings and produce minutes for circulation to group members as soon as possible following the meeting.
• Open, stamp and record incoming / outgoing mail, distributing as appropriate in a timely manner.
• Establish and maintain effective record keeping systems and arrange the archiving of such documents / records as necessary.
• General administrative duties including photocopying, binding where appropriate.
• To work flexibly from other bases as required. You may also be required to work from other trust bases.
• Provide administrative support to the team with servicing meetings, training and clinics.

Education / Qualifications

• Relevant business or administration qualification or equivalent to NVQ 3
• English and Maths GCSE / or equivalent (Grade C minimum / G
• ECDL

Experience

• Producing high quality reports and documents
• Experience of working within an office environment.
• Experience of clerical / administrative work.
• Minute taking experience
• Familiarity with NHS systems (e.g. PARIS, EMiS)
• Experience of using electronic systems

Knowledge

• Knowledge of Microsoft programmes, particularly Word, PowerPoint, Outlook and the internet.
• Knowledge and basic understanding of the workings of the NHS.

Skills and Abilities

• Good organisational skills with the ability to effectively organise own workload, with some supervision.
• Good communication skills with the ability to liaise with a range of people at all levels (both internally and externally, using empathy and diplomacy.
• Confident whilst using the telephone.
• Excellent spelling, grammatical composition
• Ability to work under pressure and deal with conflicting demands whilst achieving tight deadlines.
• Ability to work effectively using a degree of initiative
• Ability to analyse large sources of data and translate into meaningful information in the form of graphs and charts

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We may close vacancies early if we receive a high volume of applications.

Name Naida Haroon-Khan [e-mail] Job title Manager Email address [e-mail] Telephone number 0161 716 2222

If you have problems applying, contact

Address Pennine Care NHS Foundation Trust
225 Old Street
225 Old Street
OL6 7SR
Telephone [phone]

Pennine Care are committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues. “We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace”. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

• We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.