Administrator

Bupa; City of Edinburgh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

24/7 Anytime HealthLine

Healthy Minds - employee assistance

Family Mental HealthLine

EDF Energy discounts

Competitive pension scheme

MyGymDiscounts

Mortgage advice

My Bupa Extras

Job summary

Bupa Edinburgh clinic is seeking a dedicated Administrator to provide essential front-of-house and back-office support. You will assist patients from arrival to departure, manage paperwork, prepare files, scan documents, and handle inbox queries, ensuring smooth clinic operations in a fast-paced setting.

The role requires strong customer service, administrative experience, and proficiency with Microsoft Office.

Qualifications

• Proven experience delivering exceptional, client focused customer service.
• Previous experience in an administrative role; experience in healthcare is desirable but not essential.
• Strong time management skills and flexibility - you will need to adapt quickly and support different areas throughout your shift.
• Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications.

Responsibilities

• Working on reception greeting and welcoming customers in addition to supporting the customer journey throughout the centre.
• Ensuring all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes.
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes.

Skills

Customer service

Administrative experience

Healthcare knowledge

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Job Description: Edinburgh EH12 9DQ Salary: £29,300 fantastic benefits Full-time role - Hours 40 per week Shifts between 7am - 5pm Monday - Friday and Saturdays 7am - 3pm (day in lieu for Saturday working) We make health happen. We are looking for a customer focused Administrator to join our team. In this role, you will provide essential front of house and back-office support to ensure our patients receive outstanding service from entering the clinic until after they leave. The work can be fast-paced and demanding at times, but with the support of your colleagues and team leader, you will finish each day knowing you have made a meaningful difference to every customer.

You’ll help us make health happen by:

• Working on reception greeting and welcoming customers in addition to supporting the customer journey throughout the centre.
• Ensuring all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes.
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes.

Key Skills / Qualifications needed for this role:

• Proven experience delivering exceptional, client focused customer service.
• Previous experience in an administrative role; experience in healthcare is desirable but not essential.
• Strong time management skills and flexibility - you will need to adapt quickly and support different areas throughout your shift.
• Excellent attention to detail, along with solid computing skills and a good understanding of Microsoft Office applications.

Benefits:

• 25 days holiday, increasing through length of service, with option to buy or sell Bupa Health Trust (health insurance) as a benefit in kind.
• 24/7 Anytime HealthLine (confidential, round-the-clock service)
• Healthy Minds - 24/7 employee assistance programme
• Family Mental HealthLine
• EDF Energy discounts
• Competitive pension scheme
• MyGymDiscounts - discounts on gym memberships and online workout programmes
• Mortgage advice (free mortgage advice from an independent mortgage broker)
• My Bupa Extras - shopping discounts and cashback deals platform

Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

We especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time Job Area: Locations: Clinic - Edinburgh

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.