Administrator

NELFT NHS Foundation Trust; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

NELFT NHS Foundation Trust, through COMPASS (Community Palliative Advice and Support Service), is recruiting a Band 3 Administrator to support clinicians and patients with timely information and a smooth administrative flow. You will handle referrals, data entry, record-keeping and enquiries by phone and email, and support service delivery across sites on a rota.

A proactive, organized approach and good IT skills are essential. Induction takes place at Rainham, Essex.

Qualifications

• Previous administrative experience in a healthcare or office setting.
• Strong organisational and communication skills.
• Proficiency with IT and data entry tasks.

Responsibilities

• Provide administrative support to clinicians to aid patient care.
• Manage referrals, data entry, and maintain patient records.
• Respond to telephone and email enquiries professionally.
• Liaise with colleagues to support service delivery.
• Organise documents and information and ensure accuracy.
• Support collection of activity data and performance information.
• Participate in team meetings and contribute to improvements.

Skills

Administrative experience

Organisation

Communication skills

IT skills

Data entry

Education

NVQ Level 3 / Foundation Degree / Diploma or equivalent

Tools

Microsoft Office

Job description

An exciting opportunity has arisen to join COMPASS (Community Palliative Advice and Support Service) as a Band 3 Administrator. This is a rewarding role supporting a specialist community service that helps patients, families and healthcare professionals access timely advice and support.

We're looking for a proactive, organised and motivated administrator who enjoys working in a busy environment and takes pride in delivering an excellent service. You'll be a key member of the team, ensuring clinicians have the administrative support they need to provide high-quality patient care.

What you'll be doing

As part of the COMPASS team, you'll provide comprehensive administrative support to help ensure the smooth day-to-day running of the service. Your responsibilities will include:

• Providing administrative support to clinicians to support patient care.
• Managing referrals, data entry and maintaining accurate patient records.
• Responding to telephone and email enquiries professionally and efficiently.
• Liaising with internal and external colleagues to support effective service delivery.
• Organising documents, correspondence and service information.
• Ensuring information is recorded accurately and in line with Trust policies.
• Supporting the collection of activity data and performance information.
• Contributing to service improvements and participating in team meetings.

Who we're looking for

You’ll be someone who enjoys working in a fast-paced environment, can prioritise competing demands and remains calm under pressure. You should be able to work independently while knowing when to seek guidance and support.

We’re looking for someone who can demonstrate:

• Previous administrative experience in an office or healthcare environment.
• Excellent organisational and communication skills.
• Good IT skills, including Microsoft Office and data entry.
• The ability to manage your own workload and meet deadlines.
• A flexible, positive approach and commitment to teamwork.
• A professional and compassionate approach when dealing with patients, relatives and colleagues.

An NVQ Level 3, Foundation Degree, Diploma or equivalent administrative qualification is desirable.

COMPASS operates 7 days a week between 8:00am and 8:00pm, and this role will participate in a rota to provide administrative cover during these hours. There may also be a requirement to work across different sites to support service delivery.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

Working for Us

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.