Administrator

Niyaa People Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an Administrator to support planning and allocation of repairs in a social housing context. You will manage diaries to optimize productivity, schedule appointments, maintain records, and provide top-notch customer service. The ideal candidate will have experience in social housing, strong organizational skills, and IT proficiency. This is a temporary role based in Manchester for 35 hours a week, Monday to Friday, offering an excellent opportunity to enhance your administrative skills.

Qualifications

• Previous experience in social housing is essential.
• Experience in an administrative and/or customer service role.
• Ability to work independently and within a team.

Responsibilities

• Support planning and allocation of repair jobs.
• Monitor operative diaries for productivity.
• Track jobs and ensure communication with operatives.
• Schedule customer appointments accurately.
• Maintain records and update reports for performance.
• Provide excellent customer service.

Skills

Organisational skills

Written and verbal communication

IT systems proficiency

Customer service experience

Ability to adapt to changing priorities

Job description

Key Responsibilities for this Administrator role:

• Supporting the planning and allocation of repairs jobs for in-house operatives.
• Monitoring operative diaries to help maximise productivity and efficiency.
• Tracking outstanding jobs and ensuring clear communication with operatives and contractors.
• Scheduling customer appointments, ensuring the correct operative or contractor is allocated.
• Maintaining accurate records and updating reports to support effective scheduling and performance monitoring.
• Providing excellent customer service by responding promptly to enquiries and liaising with internal teams.

What we'd love to see from you:

• Previous experience working within social housing is essential.
• Experience in an administrative and/or customer service role.
• Strong organisational skills with the ability to manage a busy workload.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Flexible and adaptable, with the ability to manage changing priorities.
• Confident using IT systems and databases to manage and update information accurately.

What's on Offer for this Administrator role:

• 3 month temporary contract
• 35 hours per week Monday - Friday
• Central office location in Manchester

Manchester is easily commutable for this role, with excellent road links via the M60, M56 and M62, as well as strong public transport connections including buses and nearby tram and train services.

I would also love to hear from any Repairs Schedulers, Admin Assistants, Repairs Officers or Planning Officers

If this Administrator role is for you then please apply or contact (url removed)