Administrator

Colten Care; England; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Excellent inductions

Career progression

Pension scheme

Job summary

Colten Care in England is seeking a Senior Administrator to lead the administration team within our care home and ensure smooth day-to-day operations.

You'll greet visitors, manage viewings, answer calls and emails, and handle a range of financial and recruitment administration tasks while maintaining friendly, professional service in a fast-paced environment. Supporting the Home Manager, you will prioritise accuracy and customer care for residents and families.

Qualifications

• Experience supervising a team in a front-of-house/admin setting.
• Strong administration and reception skills with customer focus.
• Excellent literacy and numeracy; proficient with Microsoft Office.
• Organised, able to juggle multiple tasks in a busy environment.

Responsibilities

• Greet and escort visitors, conduct viewings and handle enquiries.
• Manage front-of-house administration and general office duties.
• Oversee financial management tasks and recruitment admin.
• Maintain admissions and occupancy records and liaise with Colten departments.
• Support the Home Manager with a range of administrative tasks.

Skills

Team supervision

Administration & reception

Customer service

Literacy & numeracy

Tools

Microsoft Office

Job description

24 hours per week, working between the hours of 9.00 am to 5.00 pm, including alternate weekends, (including paid breaks)

Introduction

We are looking for an organised and friendly individual to join our team to provide a 'Colten' warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you'll be able to assist your wider team, as well as residents and relatives.

About the Job

The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home.

You’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You’ll also provide support to the Home Manager, assisting them with various administrative tasks.

It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on 'front of house', you’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You’ll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.

Essential requirement

Business insurance is essential due to travel during work hours

About us

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits and support

• Excellent inductions, training and 'on the job' support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Free uniforms
• Contributory pension scheme
• Background checks at no cost to you