Administrator

Confidential; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Career development

Job summary

Tay Fire & Security is seeking an Administrator/Regional Operations Coordinator to join our Head Office team in Bingham, Nottingham. You will support day-to-day engineering operations across the UK, act as a key point of contact for clients and site teams, and help schedule engineers to ensure excellent service.

This busy role requires strong organisation, attention to detail and proactive communication, with opportunities to develop within a growing fire and security business and to build

Qualifications

• Proven experience in an Administrator/Administrative Assistant/Operations Coordinator or similar role.
• Strong IT skills with Microsoft Excel, Word and PDF handling.
• Ability to manage multiple tasks in a reactive environment with attention to detail.
• Experience supporting field-based teams or engineers is advantageous.

Responsibilities

• Build and maintain relationships with allocated core customers and site teams, acting as a primary point of contact.
• Assist with planning engineer schedules, book appointments, process paperwork, and monitor KPIs.
• Manage internal databases, filing systems, stock levels, and issue documentation to clients.
• Provide general administrative support and assist management as required.

Skills

Administrative support

Scheduling

Customer service

Communication

IT proficiency

Tools

Microsoft Excel

Adobe PDF

Database systems

Office suite

Job description

Here at Tay Fire & Security, we re looking for an Administrator/Regional Operations Coordinator to join our friendly and growing team based at our Head Office in Bingham, Nottingham. You ll work alongside our other Operations Coordinators to support the smooth day-to-day running of engineering operations across the UK. You ll act as a key point of contact for your allocated clients and site teams, building strong working relationships while ensuring engineers are effectively scheduled and customers receive an excellent level of service.

The Regional Operations Coordinator will take ownership of a varied range of operational and administrative responsibilities, from planning engineer schedules and processing paperwork to ordering parts, raising purchase orders and preparing Risk Assessments and Method Statements. This is a busy and highly reactive role that requires excellent organisation, attention to detail and communication skills, along with the ability to prioritise effectively and work proactively both independently and as part of a collaborative team.

What you receive for joining us:

We re offering a competitive salary, up to 22 days holiday per annum (depending on your package), increasing one day per year up to a maximum of 25 days per annum, plus Bank Holidays, a supportive and friendly working environment, and the opportunity to develop your career within a growing Fire & Security business. You ll work as part of a collaborative Operations team where your contribution is valued, supporting engineers working throughout the UK and building strong relationships with our customers, with ongoing support from experienced colleagues and the opportunity to broaden your operational and industry knowledge.

Here s a look at some of the things you ll be doing:

• Build and manage relationships with allocated core customers and site teams, acting as a key point of contact, handling enquiries professionally and ensuring customer requirements are clearly understood, communicated and responded to efficiently
• Assist with planning engineer work schedules and booking customer appointments, process engineer paperwork and issue documentation to clients, monitor KPIs and arrange engineer travel and hotel accommodation where required
• Maintain internal databases, online filing systems and customer asset information, while ordering parts, managing stock levels, raising purchase orders and preparing Risk Assessments and Method Statements to support day-to-day operations
• Provide wider administrative support across the business, including managing correspondence, answering and redirecting calls, organising company documentation and handling queries from managers and employees, while supporting directors and management where required

Can you show experience in some of these areas:

• Proven recent experience in an Administrator, Administrative Assistant, Operations Coordinator or similar role, with the ability to manage a varied workload and ideally experience supporting field-based teams
• Excellent IT skills, including strong proficiency with recent versions of Microsoft Excel, Word and Adobe PDF, together with experience maintaining databases, electronic filing systems and general office administration
• Excellent prioritisation, organisational and time-management skills, with the ability to work effectively in a highly reactive environment, solve problems, maintain strong attention to detail and work confidently without close supervision
• Strong written and verbal communication skills, a positive and proactive attitude and a commitment to delivering excellent customer service, with previous experience within the construction or Fire & Security industry, or knowledge of health and safety and risk assessments, being advantageous

Introducing our organisation:

Tay Fire & Security is proud to be part of Complii. Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, and vertical transportation divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly.