Administrator

The Sofa Delivery Company (part of the DFS Group); Cullompton; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Sofa Delivery Company (part of the DFS Group) is seeking an Administrator to support delivery teams and ensure smooth operations as furniture reaches customers' homes. You will handle administrative tasks, manage stock systems, take calls from drivers, and resolve issues within the CDC.

The role suits someone with experience in customer service or admin, who is detail-oriented, team-focused, and comfortable multitasking in a fast-paced environment.

Qualifications

• Experience in customer service or admin roles.
• Ability to handle data entry and follow data protection policies.
• Strong communication and problem-solving skills.

Responsibilities

• Input customer data and ensure compliance with data protection policies.
• Arrange deliveries and manage calls with drivers and customers.
• Escalate delivery issues to the depot manager.
• Assist with ad-hoc tasks.

Skills

Customer service

Administrative tasks

Communication

Problem-solving

Teamwork

Multitasking

Tech-savviness

Job description

Your new role

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

As an Administrator, you'll be a key support for our delivery teams, ensuring everything runs smoothly and furniture reaches customers' homes. You'll handle administrative tasks, manage stock systems, take calls from drivers, and resolve any issues within the CDC.

What you'll be doing

• Input customer data and ensure compliance with data protection policies.
• Arrange deliveries and manage calls with drivers and customers.
• Escalate delivery issues to the depot manager.
• Assist with ad-hoc tasks.

The role is for you if...

• You have prior experience in customer service or admin roles.
• You take pride in your work and prioritise safety for yourself and others.
• You enjoy variety and tackling challenges.
• You have a strong work ethic and enjoy working as part of a collaborative team.
• You're a team player with great communication and problem-solving skills.
• You're tech-savvy and can multitask effectively.