Delivery Operations Coordinator

The Sofa Delivery Company (part of the DFS Group); Cullompton; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Sofa Delivery Company (part of the DFS Group) is seeking an Administrator to support delivery teams and ensure smooth operations as furniture reaches customers' homes. You will handle administrative tasks, manage stock systems, take calls from drivers, and resolve issues within the CDC.

The role suits someone with experience in customer service or admin, who is detail-oriented, team-focused, and comfortable multitasking in a fast-paced environment.

Qualifications

• Experience in customer service or admin roles.
• Ability to handle data entry and follow data protection policies.
• Strong communication and problem-solving skills.

Responsibilities

• Input customer data and ensure compliance with data protection policies.
• Arrange deliveries and manage calls with drivers and customers.
• Escalate delivery issues to the depot manager.
• Assist with ad-hoc tasks.

Skills

Customer service

Administrative tasks

Communication

Problem-solving

Teamwork

Multitasking

Tech-savviness

Job description

The Sofa Delivery Company (part of the DFS Group) is seeking an Administrator to support delivery teams and ensure smooth operations as furniture reaches customers' homes. You will handle administrative tasks, manage stock systems, take calls from drivers, and resolve issues within the CDC.

The role suits someone with experience in customer service or admin, who is detail-oriented, team-focused, and comfortable multitasking in a fast-paced environment.