Administrator

Davies; Coleshill Heath; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professional quals

Pension 5% employee + 5% employer

Flexible working

Job summary

Davies are seeking a highly organized Administrator to join our Administration department on a permanent part-time basis. This onsite role in Solihull/Birmingham area involves 30 hours per week, supporting payments processing, billing preparations, archiving requests, and handling general inquiries.

A proactive approach and strong data accuracy are essential. You will work with colleagues to ensure SLAs are met, maintain high customer service standards, and contribute to ongoing process

Qualifications

• Experience in administration roles is preferred.
• Strong data input accuracy and attention to detail.
• Good written English and numerical aptitude.
• Proactive, able to handle multiple tasks and meet deadlines.

Responsibilities

• Review and process payments according to instructions.
• Handle external archiving requests and submissions.
• Review claims ready for final billing and closure.
• Answer telephone calls and respond to general enquiries.
• Support the business plan and help meet client service level agreements.

Skills

Administrative

Data entry

Time management

Communication

Attention to detail

Microsoft Office

Tools

Word

Excel

Job description

Administrator

Application Deadline: 18 September 2026

Department: Administration

Employment Type: Permanent - Part Time

Location: Solihull

Description

Location: onsite, Birmingham

Part-Time: 30 hours per week

We are looking for a highly organised and detail-oriented individual to join our team in an administrative support role. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working with accuracy, structure, and clear processes.

In this role, you will play a key part in supporting the wider business by handling tasks such as processing payments, preparing claims for billing and closure, managing archiving requests, and responding to general enquiries. You will work closely with colleagues to ensure service level agreements are met while maintaining a high standard of customer service and attention to detail.

What will your day look like:

• Review and process payments in line with file handler and client instructions
• Monitor and manage external archiving requests and submissions
• Reviewing claims ready for final billing and closure
• Answer telephone calls as required and deal with general enquiries
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Knowledge and Abilities:

• Previous experience of working in an administration role is preferable
• Demonstrate a high level of accuracy in data input and attention to detail
• A good standard of written English
• A good mathematical mind
• Familiarity with standard office packages such as Word and Excel
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
• Provides solutions rather than problems – shows initiative
• Work to deadlines to achieve client service level agreements in a changing and demanding environment
• Able to demonstrate effective management of time and resources
• Able to identify when guidance is required from other team members on decision making
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan