Administrator

Cardiff and Vale University Health Board; Christchurch; On-site; GBP 21,000 - 27,000; Full time

Job summary

Regent's Park Healthcare (RPH) is seeking a proactive Medical Administrator to join our patient-focused team. You will handle reception duties, manage referrals, and support clinicians with timely information and accurate records.

Ideal candidates have NHS/healthcare admin experience, strong IT skills (Word, Excel, Outlook, EPIC), and excellent English. You will prioritise competing tasks, ensure confidentiality, and help deliver high-quality service to patients and colleagues.

Qualifications

• 2 years NHS/healthcare administration experience required.
• Strong IT skills and ability to prioritise workload to meet deadlines.
• Excellent spoken and written English essential.
• Knowledge of NHS IT systems and medical terminology is advantageous.

Responsibilities

• Liaise with consultants, patients, GPs, insurers and staff for effective communication.
• Manage correspondence and telephone enquiries efficiently and accurately.
• Book outpatients appointments on IT systems and prepare medical notes for sessions.
• Type letters and ensure swift, accurate documentation.
• Collect payments from self-payers on the day of clinic visits where possible.
• Maintain inventory of supplies and support safe, timely operations.
• Collaborate with medical staff and administrators to solve problems and improve processes.

Skills

Interpersonal skills

Confidentiality awareness

Numeracy

Written and spoken English

Prior healthcare admin experience

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EPIC

Job description

• To liaise effectively and efficiently with (but not limited to) the following individuals/organisations: Consultants and their secretaries. Patients and their relatives. Referring GPs and their offices. Private medical insurance companies. Clinical staff. NHS Trust staff. Self-Payers; and Other third-party organisations.
• To manage correspondence and telephone enquiries speedily and accurately.
• To book outpatients appointments onto IT systems.
• To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.
• To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.
• To type letters and other correspondence accurately and swiftly.
• To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.
• To provide clinic receptionist duties if required to do so.
• To maintain inventory of supplies.
• To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.
• To undertake mandatory training relevant to the role to remain compliant with our ways of working.
• Any other duties that may be required consistent with the nature and grade of the post.
  The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings, strong IT skills and have an outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential., The right candidate should have 2 years administration experience ideally within NHS or other healthcare settings., (E) Excellent spoken and written English
• (E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
• (E) Computer literacy
• (E) Good numeracy skills
• (E) Understanding and sensitivity to patients concerns and confidentiality
• (E) Excellent interpersonal skills
• (E) Prior experience as an administrator in an office setting
• (E) Confidence of working with senior doctors and managers, (D) Experience of using EPIC
• (D) Good grasp of medical terminology
• (D) Prior experience in a medical context
• (D) Knowledge of NHS IT systems
• (D) Private medical insurance experience
  Regent's Park Healthcare (RPH) is a multiple award-winning company first established in 2002, working in partnership with the NHS to operate world class cardiac services.

This role will focus on providing a high standard of patient administration, in line with our values of 'Patient First'. A caring, compassionate approach is essential as are strong IT and administration skills. RPH delivers high-quality, cost-effective care through excellent service, efficient operations management, well trained staff and a focus on uncompromising professionalism. RPH offers a friendly, team-orientated working environment where management are very supportive and all work towards a common goal of ensuring patients receive the best care possible.