Audiology Clerical Officer

DBTH; Doncaster; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Discounts on restaurants, getaways,_sh

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Band 2 Clerical Officer to join the Audiology administration team. The role involves providing admin support, handling patient notes, and delivering frontline reception for adults and children across Sandringham Road Clinic and Doncaster Royal Infirmary.

You will work 37.5 hours weekly, Monday to Friday, in a busy patient-facing environment, requiring good organisation, accuracy, and team collaboration aligned with the

Qualifications

• Experience working with the general public.
• Experience handling telephone calls.
• Experience in an administration role.
• Experience in a patient facing post.
• Experience with hearing and communication difficulties.

Responsibilities

• Provide admin support to Audiology Team and maintain patient notes.
• Answer telephones, manage appointments and patient enquiries.
• Front-line reception and administrative support for clinical services.
• Work with Trust systems and ensure accurate data entry.

Skills

Public interaction

Telephone handling

Administration

Patient facing

Hearing difficulties awareness

Education

GCSE Maths

GCSE English

Basic computer skills

Knowledge of CAMIS

Audit Base knowledge

Tools

CAMIS

Audit Base

Job description

Main area Audiology Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 8am - 4pm) Job ref 272-8273396

Site Sandringham Road Clinic - Hearing Rehabilitation Town Doncaster Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 04/11/2026 23:59

Job overview

Our busy Audiology service is looking for a reliable, and dependable Band 2 Clerical Officer to join our administration team. This role is a permanent role working 37.5 hours per week.

If you are a good team worker and are able to provide a high standard of patient-centred care, are kind, caring, professional and flexible, than you may be the person we are looking for.

This role encompasses both Adults and Paediatrics.

Main duties of the job

The post holder will work at both Sandringham Road Clinic and Doncaster Royal Infirmary.

As a service, we provide a full range of adult and paediatric diagnostic and rehabilitative services.

As a band 2 Clerical Officer, your main role will be to provide admin support to the Audiology Team to help ensure the smooth running of our service. The role would consist of maintaining accurate patient notes, filing, imputing data onto Trust and Audiology systems, answering the telephones and dealing with patient enquiries.

Provide front-line reception and administrative support, welcoming patients, managing appointments, answering telephone enquiries and supporting the smooth running of clinical services.

Effective team work and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team. A working knowledge of Trust systems would be an advantage.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Knowledge & Experience

• Experience working with the general public
• Experience handling telephone calls
• Experience within an administration role
• Experience working in a patient facing post
• Previous experience working with people with hearing and communication difficulties

Qualifications & Training

• GCSE Maths grade C or above (or equivalent)
• GCSE English grade C or above (or equivalent)
• Competent use of basic computer programmes.
• Knowledge of the Trusts patient management system (CAMIS)
• Knowledge of the audiology patient management system (Audit Base)

Personal Attributes & Skills

• Good verbal and written communication skills.
• Tactful
• Ability to work within a team
• Ability to work unsupervised
• Ability to grasp new concepts
• Self-motivated
• Flexible

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

• 1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification.
• 2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers.
• 3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if we receive a high number of applicants, please complete and submit your application in good time to avoid disappointment.

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust (DBTH) is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.

With three main hospital sites and several additional services, DBTH is one of only five teaching hospitals in Yorkshire. We train 25% of all medical students in the region and 30% of all other healthcare professional students. Employing over 7,000 colleagues, every member of our team contributes to patient care and plays a vital role in our ongoing success.

While we operate across multiple sites, we are proud to foster a strong sense of community and identity, guided by the principles of the DBTH Way. This ensures our organisation is shaped by kindness, respect, and a commitment to supporting one another. Our accessible leadership team encourages every colleague to feel empowered, knowing they have the ability to make a positive difference.

We are proud that many of those in senior positions within the Trust began their careers here. We also celebrate our many long-serving colleagues, including one individual who is still going strong after more than 60 years of dedicated service at DBTH.

It is our goal to equip those who join Team DBTH with the tools and opportunities they need to develop their careers. Whether you spend one year or fifty with us, we are committed to helping you Develop, Belong, and Thrive, Here.

Doncaster and Bassetlaw Teaching Hospitals 1.11K subscribers