Administrator

NHS Ayrshire & Arran; Brae; On-site; GBP 12,000 - 16,000; Part time

Job summary

NHS Ayrshire & Arran is seeking an administrator for the Community Care Services Administration Team in the Community Rehab Team (CRT) office. The post is 24.3 hours per week, Monday to Friday, mainly 1000–1400, based at Whyteman’s Brae Hospital, Kirkcaldy.

The role supports clinical referrals to the CRT and acts as the first point of contact for the Fife-wide SPOA. A PVG check and UK work eligibility are required.

Qualifications

• Educated to Higher level, or hold an SVQ Level 2 or 3 qualification, or equivalent experience.
• Proficiency in Microsoft Office applications, including Excel, and familiarity with databases.
• Strong telephone and communication skills are required.
• Ability to work flexibly, including occasional public holiday cover on a rotational basis.
• May be required to work across sites.

Responsibilities

• Provide administrative support to the Community Rehabilitation Teams.
• Process clinical referrals to the CRT and act as the first point of contact for the Fife-wide SPOA.
• Handle electronic referral systems and maintain databases with a high level of accuracy.
• Support the administration team in delivering high-quality customer service and effective teamwork.

Skills

Strong communication skills

Telephone skills

Flexibility

Customer service orientation

Education

Higher level education

SVQ Level 2/3

Tools

Microsoft Excel

Microsoft Office

Databases

Job description

An exciting opportunity has arisen for an administrator with Community Care Services Admin Team within the Community Rehab Team (CRT) office.

• The post is for 24.3 hours per week, Monday to Friday, primarily 1000 – 1400, based at Whyteman’s Brae Hospital, Kirkcaldy.

This role forms part of the Community Care administrative service, supporting the Community Rehabilitation Teams, whose aim is to enhance the quality of care and outcomes for older adults by enabling them to remain independent in their own homes, homely settings, or communities.

The CRT provides a person-centred and integrated approach to hospital admission and discharge, intermediate care, and reablement. The service is designed to deliver seamless care through improved coordination and alignment of services.

This post is integral to the Community Care Services administration team, supporting clinical referrals to the CRT and acting as the first point of contact for the Fife-wide Single Point of Access (SPOA). This role is critical to the effective functioning of the wider system, requiring high level of accuracy to manage the complex referral process.

Applicants should be educated to Higher level, or hold an SVQ Level 2 or 3 qualification, or possess equivalent experience. Proficiency in Microsoft Office applications, including Excel, and familiarity with databases are essential, as the role involves managing electronic referral systems and databases. Strong telephone and communication skills are required, along with the ability to work flexibly, including occasional public holiday cover on a rotational basis. There may also be a requirement to work across sites. A positive attitude towards delivering high-quality customer service and effective team collaboration is essential.

If you feel that you can contribute an active part in this evolving service, then we would be delighted to hear from you.

Informal Enquiries: Please contact: Nikki Thomson, Community Care Services, Administration Team Manager, Tel: [phone], x 29556 email: [e-mail]

A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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